7 Reviews / 8 Ratings
DISAPPOINTMENT! Do not recommend
Do not trust them with your money and time. Actual product is no where close to what is shown or discussed. Made massive mistake by choosing them.
Birthday cake without Birthday message is something that no one can do. They did it.
Once you complain, they do not accept or rectify it in anyway, and follow-up by saying they did their best and do not want to rage a war over this. If we as customers are not their first priority and proving their point is, I am sorry to say, it will not work out for long.
Will never recommend it to anyone, especially if you are paying without taking a look at the end product.
If you want to deal with rude, unprofessional folks and also get terrible service, dottedi is where you should go. I see from other reviewers here that I'm not the only one to be at the receiving end of their shoddy service.
I decided to order my kids 6th bday cake here after a friend recommended them. The cake arrived 3.5 hours after the agreed delivery time!! Nobody had the basic courtesy to call and inform me that the cake was going to get delayed. I managed to get hold of Naadia on the phone at 5:30 (the cake was supposed to be delivered by 4), and she started every sentence with "since yours was a last minute order"!! Well nobody told me it was last minute while taking the order or while collecting the payment ( which by the way, is the full amount - no question of a part payment in advance like other cake places). Then she kept blaming the rain. And finally when I got irritated she said " you're screaming" and hung up. I would like to know how many folks can keep their composure when there are a bunch of 5 and 6 year olds waiting for a birthday cake since the last hour. There on she kept disconnecting her phone. The cake finally arrived at 7:30!!
The cake while tasty was not worth the money that was charged. When a 1.5 kg cake costs Rs 3,250 you expect something that looks like some effort went into. Not a quickly slapped together version of what you wanted.
Never going back here.
Thank you so much..
I had ordered a customized cake and cupcakes from Dottedi and they were simply delicious. The design was well executed and the process to order was quite simple. The packaging used was classy and adds to the whole gourmet experience. I would surely come back to try their other funky products and personalized gifts.
Ordered online for Valentine's day cupcakes. Ordered in advance and specified cupcake flavors as well as time of delivery.
Time was specific since my husband was leaving for a late night flight, so ordered for a 11-3 pm delivery. Delivery came in at 8:45 pm and the cupcakes were red velvet and not the 'exotic flavors' I specified. I wrote a mail, voicing my disappointment and the response I received was about the fact that on V-day, they are already flooded with orders. So what? If they can't handle it, then don't commit!
Regarding the cake flavor, they said, 'the first batch with the flavors that I had specified were smashed when they were trying to deliver and so they substituted it with a costlier flavor which is red velvet.' If I wanted red velvet, I would have asked for red velvet. And if changes were to be made, should they not notify me?
Never again will I order from here, mainly due to customer service dissatisfaction!
I ordered a cake for my best friend . On visiting their site, I learnt about their other services including that of Surprises and Awesome Product Line.
I ordered for a Mars and Twix cake and look wise it was good and coming to taste it was Delicious and Yummyyyyyyyyy!! too.
I'm also very touched that the smallest of details were looked into and Very well designed cakes and they have really nice gifting ideas.
At Dottedi :)
I first visited Dotted to collect a cake for my Daughter . On visiting their Studio, I learnt about their other services including that of Surprises, Events and Awesome Product Line.
The organisation is young and eager to learn and all we can say is Kudos to the team!
Did I mention that the cake didn't just look good, but tasted Delicious too? I'm also very touched that the smallest of details were looked into.
I ordered a Mickey mouse clubhouse cake on March 23, 2013. I had a very bad experience with the Dottedi team.
The first thing I noticed was the bad customer service provided by one of the associates Vidya. She was arrogant, impatient and definitely needs to take a class on how to treat her customers well.
The second thing I was not satisfied about is their payment policy. It is unreasonable to ask for the complete payment in advance especially since this was the first time I was ordering from them and have no idea how good they are. I have never come across any other baker asking for the full amount upfront. It is always half while booking and half on delivery. In this case if there is a cancellation or change of date we are not at a risk of losing the entire amount.
Still I went ahead and paid the full amount because I was made to believe that I will not be disappointed.
But I was...The cake arrived in a bad state. I had specifically asked for plastic toppers but to my shock they had supplied the sugar coated ones. The toppers broke and fell off the cake. Either the hands or the heads of all of them broke off. Why was the cake not placed in a good strong box? We asked the hotel staff for some toothpicks and somehow managed to put them back together. That is when we noticed that the colour on the toppers had not dried. It was literally dripping wet. We stained our hands in the process and it wouldn't wash off easily as well. We have ordered fondant cakes before. I am confused why the colours had not dried. All the kids are crazy about the Disney characters and just grabbed the toppers. They stained their hands and their dresses. My daughter's dress was completely ruined. What explanation should we give to the guests?
The fondant on top of the cake was full of holes when we got it, completely destroying the entire look of the cake. Must be from all the toothpicks by them trying to make the toppers stand up. We covered the cake with candles to cover up all the holes. I was so sad to see that no care went into making this cake whatsoever. The fondant was too hard and thick as well making it difficult to bite into. The chocolate cake was good but still we are extremely disappointed about the way the cake turned out. Completely ruined our mood even before the party started.
The worst part is Vidya did not even seem to care when I told her about the cake. A mere "We are sorry the cake did not meet your expectations", just won't do. The cake did not even meet the expectations of being a fondant theme cake. A little empathy would be really appreciated, after all it was the birthday cake of a 2 year old...:-(