23 Reviews / 26 Ratings
Absolute Deli-ght !!!
After an intense Krav Maga workout session that left us with a high as well as an appetite, we decided to walk across the 100ft road from our studio, to SHD and grab something substantial to bite at.
The SHD in Indiranagar has an architecturally inviting appeal with its glass facade and as you enter, a couple of tables on either side, along with the pleasant staff, greet you. The main, expansive seating area is, however, a couple of steps down and the 4 of us decided to plonk ourselves at a table there. The interiors are pleasant, decorated with some kind of nice art (not an art connoisseur you see :D !!). The only negative - the AC was a tad too cold !
The service is very prompt and the menus are soon laid out for our perusal. I must say that the menu has quite a lavish spread including breakfast options that are served all day and one whole page that lists various teas, to name a few ! Impressive, I must say and a little too much for one review :D.
Note - Although the Main Menu has Siders and other items one could bite at, there is a separate Appetizer Menu with quite a few fantastic options.
We opted for just the Devilled Tenderloin Bites, along with a beer each. To say the least, there was nothing "devilled (bad)" about it. It's a perfect appetizer in the sense that the portions are tiny and won't fill your stomach before you get to the main course. It was nicely "devilled (seasoned)" and just simply disappeared into the mouth in no time. In hindsight, just 1 appetizer was a good decision as the main course dishes are quite a handful (w.r.t portion size) !
For the Main Course, 3 of us went for burgers while the odd one out among us ordered a House Special Tenderloin Steak with Asparagus. The 3 burgers were - Smoked Lamb Burger, Tenderloin (Mince, Medium) Burger and Smoked Chicken + Oregano Burger (my choice). The burgers are quite well sized and come with a good portion of fries and a tiny portion of a salad. The fries here have been the best in my experience till date. Very soft, didn't find a "coating" and feels nice when one takes a bite.
The Smoked Chicken in my burger was absolutely top-notch. The mayo doesn't drip and although slightly big, one could hold the burger tight and take a bite without dropping any of the "stuff". The melange of tastes in this burger was quite outstanding I felt and I thoroughly enjoyed a good burger after a very very long time. Although I didn't taste from the other burgers, the way my friends went about "dismantling" their burgers, I could deduce that they were quite good, just like mine. The steak (medium) was also quite delicious, said my other friend.
By the time we moved on to Dessert, we were quite full. Yet we ordered 3 desserts - a Blueberry Panacotta, a Molten Chocolate Cake with a small scoop of Vanilla Ice-cream and a Philly Cheese Cake. And all of them were quite good. The Philly Cheese Cake, in our collective opinion (it could vary for others), took the honours today though.
In the end, SHD is a place that I would blindly recommend to anyone wanting a good Continental option. You will not regret it.
A friend and I visited Smoke House Deli a while ago for dinner. I have been looking at this place nearly every day, as I drive from home to work and telling myself that I must go. That day, finally dawned around 2 months ago. We arrived, handed our keys to the very polite valet and walked inside to be greeted by the host. We initially opted to sit outside but owing to the noise and commotion, thanks to a steady stream of traffic, we soon changed our minds and hastened inside. The air-conditioned, silent environs of the restaurant were soothing after the noise outside and we happily occupied an end table. A waiter brought us the menus and I was very impressed by the huge selection of food and drink on order. My friend ordered a glass of wine. I decided on a non-veg soup. The wine and soup came promptly and I enjoyed every mouthful of my soup. It was delicious. We then ordered our main courses and soon were tucking in. Both of us ordered non-vegetarian fare. I have forgotten what exactly we ordered as its been a while between the visit and this review. However, I have not forgotten the taste. Truly this Deli has a fabulous chef. Main courses over, we chose a dessert and shared it. Tummy full, we asked for the bill. I thought the price was a little steep but given the great ambience (the place is superbly and tastefully decorated), great music and polite and discreet service, well worth it. This is definitely a place I will return to. The fact that it is close to home is an added advantage. Also a place I will certainly recommend - to locals and to expats.
April 23, 2014response from management at impresario:
Hi Absolutely Fab,
We love that you took out the time to write to us. Please share your contact details at email@example.com and wed like to send you something special for your effort. If you wish to be a part of the Smoke House Deli family you can also join our Loyalty Program. The Restaurant Manager will give you more details on your next visit. We will pass your compliments to our chef as well :)
Team Smoke House Deli
I have been here a couple of times and the food, service and beverages have been really good. The chili crusted fish was my favourite. Even the eggs are to die for - soft and fluffy and the smart eggs are a must for the health conscious...
The desserts are truly the best way to end the meal. Fantastic.
Definitely one of my new favourites.
Planning to be there again this afternoon for my son's birthday....
March 26, 2014response from management at impresario:
Thanks for that wonderful review. We couldn't be happier to know how much you enjoy our food and we appreciate you choosing us as the venue for your son's birthday.
We'd like to offer you something as a token of thanks. Please share your contact details at firstname.lastname@example.org so we may get in touch. We'd also love for you to be a part of the Smoke House Deli family by joining our Loyalty Program. The Restaurant Manager will give you more details on your next visit :)
Went there with my husband and our friends for a nice meal for two....I have heard a lot of wonderful things about this place from friends. So thought we being foodies should venture and enjoy some delicacies here. You can't miss this place....It is on one of the most happening places in BANGALORE
We started with fresh fruit martinis as we had to drive back home....We ordered the Cosmopolitan l'orange,watermelon martinis and Smoke pineapple and vanilla martinis....YUMMY is the only word for it.....
Then we went on to order terracotta scrambled eggs the mixed herb one....Some potato wedges, sweet paprika french fries,smoked cottage cheese double burger,spinach ricotta ravioli,wild mushroom risotto,cottage cheese steak and ratatouille.... Almost everything on the menu...hahaha
Loved the food here...Will definitely visit again soon.....You never know I might just drop in tomorrow....The staff here is extremely friendly and jump up to help you...Though a little highly priced it is awesome food....Once a month shouldn't hurt your budget but will definitely keep your heart and tummy satisfied...
March 4, 2014response from management at impresario:
Thanks for those lovely words. We're glad you had a great experience dining with us and we'd love to have you dine with us again :) As a token of our appreciation for taking out the time to write to us, we'd like to offer you something special. Please send us your contact details at email@example.com so we may get in touch with you. We'd also love for you to be a part of the Smoke House Deli family by joining our Loyalty Program. Please ask the Restaurant Manager for more details on your next visit.
Room for Improvement
After reading various reviews we still gathered courage to visit this place on a Sunday night.
Well the place is beautifully done, warm greetings lovely food.
I guess everything falls in place but just didn't feel value for money!
This is my suggestion for the restaurant people...
You may use better crockery , cutlery and upholstery for that touch of fine dine !
And your complimentary bread assortment and quality needs improvement plus the dips / sauce... We all eat butter bread at home!!!!!!!
January 17, 2014response from management at impresario:
Thank you for writing to us and sharing your feedback. As for your concerns, we will definitely look into it at the earliest to ensure you have a better experience with us the next time you visit. As a token of thanks for sharing your review, wed like to offer you something special, please send in your contact details at firstname.lastname@example.org. Wed also love for to be a part of our Loyalty Program, its a card less hassle free program with great benefits. Please ask the Restaurant Manager for more details on
We went here for lunch on a weekday and were surprised to find it to be almost fully occupied so we knew we were in the right place.
Food -5/5 very high on quality, aromas, presentation, taste - just perfect
Ambience -4/5 feels like you are in one of the restaurants on the roadside of England , beautiful white decor and nice interiors
Service -4/5 quick, humble and polite
November 12, 2013response from management at impresario:
We are happy to know that you had a good time and enjoyed your meal with us. We are glad we could make it a memorable one for you. Please share your contact details with us on email@example.com as we'd like to offer you something special. We'd also love for you to be a part of our Loyalty Program which is a no-charge, card less and hassle free loyalty program with great benefits, please ask the Restaurant Manager for more details on your next visit.
My friends and I had heard a lot of reviews about SMD so we made an impromptu visit. Situated on 100 Feet road, Indira nagar, it is hard to miss it. We were greeted by a rather friendly staff. Being a weekday, we didn't think it would be too crowded and we were seated inside. The interior is done up pretty artistically. Going by the reviews on the behavior of the staff, we hoped nothing untoward would occur. The staff was actually friendly so we were happy about it. We ordered beer and bacon wrapped potatoes for starters. The beer arrived in no time. The bacon wrapped potatoes took some time. We were mildly unhappy about the quantity of the bacon wrapped around chunks of potato cubes. For main course, we ordered curried veg burger, herb balsamic chicken sandwich and bacon wrapped chicken sausage. All three dishes were really good. I thoroughly enjoyed my bacon wrapped chicken sausage. My friends liked their food too.
Overall a great place for some yum European fare.
A BAD EXPERIENCE -ENORMITY! ENTER AT YOUR OWN RISK
On friday night, my brother and I decided to chillax after my onerous GRE exam that week and to sunk in the happiness, we were persuaded by this place Smoke House Deli for its exquisite facade and large crowd. We were made to wait for a while as we had not reserved a table and it was polite enough for them to ask us to wait such a little while.
For starters we ordered Corriander chicken, only nicest thing that we had for dinner that night along with Chicken thyme soup which was just edible. Main course included Five Spice Chicken that was quite good and Smoked Chicken Oregano Burger made out of low quality ingredients. Overall, it had inept taste! With the humble service inspite of it being late made us settle down with a sense of little satisfaction which din't last long.
Major problem arrived when we paid the bill with our debit card, it was swiped and instantly I got the message about the debited amount. The waiter came to me to handover the card saying that there is some inconvenience in the card payment and it would be better if we could pay through another source. I showed him the message which I got and he called the bill operator to look into the query. He somehow convinced me that it usually happens with most of the debit cards that debited amount will be credited back soon in a short time. We considered his claim, though bit suspicious we took their business card and bill along with us back home thinking it is some imbroglio.
Next morning, I called him to inquire regarding the amount that was not credited. The Senior manager said its Saturday and to go with any bank processes it is better to check once on Monday. Today, it all looked like impasse. The manager is irresponsible and disdainful. He doesn't respond properly and is asking me to have patience. It's a serious question of probity of the place. It is even a clear denouement that I should take a serious step ahead against the staff.
July 10, 2013response from management at impresario:
Please accept our sincere apologies on your experience with us. We'd like to assure you that we have made a note of your feedback and will definitely look into this at the earliest. Please share your contact details with us at firstname.lastname@example.org as we would like to personally get in touch with you to make up for this experience.
Well, I went to this place on my birthday with my fingers crossed as I had got mixed reviews about this place but when I went there I was quite happy. We sat on the first floor and I had heard that the service is too slow but nothing like that happened. We ordered coriander chicken skewers and they were heavenly and whatever we ordered was really good. We went there quite late for lunch and we finished lunch around 5pm and unlike other restaurants this place wasn't in a hurry to shoo the customers off which was a good thing. This place is a good hangout :)
July 10, 2013response from management at impresario:
We're happy to know that you enjoyed your Smoke House Deli experience. Your feedback is very valuable to us and it will only motivate us to give you a better experience the next time. We'd love for you to be a part of our Loyalty Program which is a no-charge, card less and hassle free loyalty program with benefits. Do ask the Restaurant Manager for more details about it on your next visit. We would also like to offer you a complimentary dessert voucher for 2, please share your contact details with us at email@example.com
While we have eaten here twice and the food was okay, the reason why I would never visit this place again is because of the rude and obnoxious staff.
We live one road behind the restaurant and the valet parking is done on our road. The drivers rush the cars at breakneck speed, risking the lives of all the people who live on this road. One day when my husband tried telling the same to one such driver, he suddenly revved off mid-conversation, almost running over his foot. He immediately called the restaurant and spoke to the manager, who came by a little later, cigarette in hand and on hearing the complaint said 'We'll park wherever we want, do whatever you want to do.' He also said, in his own words ' You can shove it'! This is the way they speak to residents in the area, who have lived here for 30 years and who are customers of their restaurant. This is the attitude of the senior manager and his assistant. Please think twice before you visit here. We do agree that urbanization is something we have to live with, but we can be a little more civilized about it.
July 2, 2013response from management at impresario:
Please accept our sincere apologies on your experience on behalf of our staff. We'd like to assure you that we believe in utmost customer satisfaction. Kindly share your contact details with us at firstname.lastname@example.org as we'd like to get in touch with you to make up for this.
Cool Place To Hang Out!!!
( Sunday June 16 2013 )
The Cons -
a) If you are intending to have a lazy afternoon drinking tons of beer, be cautious of this place. Why? There is ONE loo for over Two Hundred guests. You better get some kind of a cool container for alternate plans.
b) Do not sit on the first floor because you will need to break the speed of sound to get to the rest room. Why? There is no rest room on the first floor.
c) Now the food - Good food and a great ambiance. Excellent choice of beer. And, attentive staff members ( Lokesh N is the best ). It reminds me of Parisian restaurants with bright colors.
A great place to hang out. Highly recommended but getting a reservation to the loo is more difficult than getting a reservation to the restaurant.
June 27, 2013response from management at impresario:
Thank you for taking the time out and sharing your feedback with us. Your feedback is very important to us as it will help us ensure you have a good experience the next time as well. We have made a note the same and will look into this at the earliest. Request you share your contact details with us at email@example.com as we'd like to get in touch with you to make up for this.
Very Sad Experience
We had to ask the waiter for the 'complimentary' bread basket, since he forgot that we existed for about 15 mins :-). Also, after the initial glassful of water, we were not served water till we asked for it. Even Sukksagar waiters are better than this.
On the positive side, the food is ok. We ordered a carrot ginger vichysoisse, cheese toast and tomato polenta. The polenta served with veggies and pesto sauce is a bit weird combination. The chef needs to refine this receipe. However, overall, no real complaints.
The ambience is good.
Service quality sucks and that makes the overall experience not worth the effort. On top of that a 10% service charge is levied, which made me feel cheated.
June 27, 2013response from management at impresario:
Thank you for taking the time out and sharing your feedback with us. Please accept our apologies for the service, we will definitely look into this at the earliest. We would like to understand more about why you did not enjoy the Polenta served. Kindly share your contact details with us at firstname.lastname@example.org as we would like to get in touch with you.
Artistically Designed For Late Service
Saw this restuarant newly opened on 100 ft road , looked really beautiful from outside. All white , felt nice getting in :) had too much of expectations looking at this place and especially in indira nagar which holds a lot of good food restaurants .
To tell about the food , we ordered grill chicken and chicken burger and skewers . Grill chicken is to die for , burger was disappointing the skewers were just out of the world :) the cocktails are bit pricey
What disappointed me was the service. They are too slow and we had to remind them about everything after paying such a high price :(
But nice food and ambience.
June 6, 2013response from management at impresario:
Thank you for sharing your experience with us. Please accept our apologies on the service, we will definitely look into this at the earliest. We would also like to understand more about why you did not enjoy the burger. Kindly share your contact details with us at email@example.com as we would like to get in touch with you and also offer you a complimentary dessert voucher for two.
Thanking you Sincerely. Jishnu Dutta COO Fine Dine
I'll not come back...
I might have gone to this restaurant with too high expectations since I have visited Impresario restaurants earlier and really liked it. But this time I am just so disappointed.
We went for dinner in the evening and sat down by a table, we asked if it is ok to have dinner upstairs, and they told us that it was not a problem. But when we asked for the menu we only got the drink and appetisers menu, we had to ask again for the food menu. Well since we asked if we can have dinner upstairs they should know we are there to eat dinner?
Anyway I ordered roasted chicken, it was drowned in mustard, and I don't like mustard at all. So when the captain came to our table and asked "how was the food?" I told him that it doesn't say in the menu that the roast chicken with rosemary will be drowned in mustard, because then I wouldn't order it.. "Ok" he answered and left. No apology... nothing!! In any other restaurant
that person would have asked me if I wanted something else or he would have given me a discount, but he did nothing.
After finishing the food he came again and asked if we were done, yes we said. But did he clear the table? NO. After 10 minutes he sent a steward to clear it. So bad!
We wanted dessert so we went to look at the counter to see what all was there. We asked how the Philly Cheese cake is served and the chef says "its heated and with a plum compote on the top" so we ordered that.. Once we get it to the table it is cold. and we ask why it is cold and the steward says "we serve it like this". ?!?!?!? what?!?!
Also while sitting outside seeing people entering the restaurant, no one was there to open the door for the guests. That a restaurant with such high standards - and awesome interior design- would have such poor service is just sad.
Have to say that the Philly Cheese Cake (once it was heated) was really good though.
But will not come back. No.
May 3, 2013response from management at impresario:
Please accept our sincere apologies for your experience. We take our guests feedback very seriously and will be looking into the matter. We would like to get in touch with you personally and make up for this. Kindly share your contact details with us on firstname.lastname@example.org and your preferred time for us to connect.
Had been there to celebrate a birthday. Good food, brilliant ambience and amazing interiors. Horrible service by the staff, no one to attend to orders even after repeated reminders. Do not get carried away by the unlimited alcohol offer as they only serve fruit juice with it they do not serve you alcohol with it. Service is extremely slow even on a weekday, I wonder what happens over the weekends. If only they had better people to take care of the customers and attend them the place could do well. Overall experience was bad as it was not expected. The managers who we interacted with namely Mr. Manoj and Mr. Justin who made a joke of all this. If you are ok with bad service then surely do go otherwise stay away.
May 2, 2013response from management at impresario:
Please accept our sincere apologies on your experience. We would like to assure you that we take our guests' feedback very seriously and will definitely look into this. Meanwhile, kindly share your contact details with us on email@example.com. Wed like to personally get in touch with you to make up for this.
We took some friends there last night to celebrate my birthday. Everyone loved the ambience and the food, but the service was terrible. Took forever to get our orders in and we had done the all you can drink special, and 30 minutes after the first round, no one had come for refills so my husband had to go in and speak to the manager or someone. Our head waiter came and apologized, but the attitude and slowness went on all night. I've been recommending this place to friends and for office events even before they opned and now I guess I'll stop. Bad service it much more of a turn off at a high end place than average food. My birthday dinner evening kinda sucked....Sigh!
April 29, 2013response from management at impresario:
Please accept our sincere apologies for your experience. We assure you that we take our guests' feedback very seriously and will look into this matter. Kindly share your contact details with us on firstname.lastname@example.org as we would like to get in touch with you to make up for this experience.
short of fabulous
Despite having a terrible experience the first time,I took a friend here last night.
This time around,there was no waiting business.We were promptly shown our way to a table and service was good till it came to the maincourse.It took too long to get our maincourse.For 2 very hungry boys,this is a big turn off.
We ordered the sausage platter to begin with,so savory! well cooked and extremely satisfying to the taste buds.
For the maincourse,we ordered two beef tenderloins with asparagus.My friend likes his rare and I like mine medium well done.Neither of our steaks were made the way they were asked to be made.
I ordered the same dish last time for myself.This is the second time they've got it absolutely topsy-turvy leading me to the conclusion that a steak is not what you order for here.
Our bill came to Rs.1774.Overpriced and not great,we thought.
The rating is only for the ambiance and the sausage platter.
However,seems like with every visit the experience gets better.I'll take the risk of visiting again.
April 18, 2013response from management at impresario:
Thank you for taking the time out and sharing your feedback. We apologize for the beef tenderloin. Please share your contact details with us on email@example.com as we would like to make up for this. We look forward to serving you again soon.
Disaster house deli
Absolute waste of time and money!
Had dinner here today with my family.A steward greeted us with an ugly fake smile,asked us to wait and did not get back to us.We found our way to a table.I found myself going back to the steward to take our order.The man doesn't show for 15 minutes,a waiter reluctantly takes our order.1 hour and no food! Worst service we've ever experienced.
I ordered a medium tenderloin with asparagus as recommended by the bearer,rest of the dishes ordered were onion rings, SHD fish n chips,saffron and wasabi penne,lamb shanks,and a creme brulee.
My tenderloin came without a steak knife,it was too well done and just inedible.
Fortunately,the owner came up to our table and I had the opportunity to vent out my frustration.I was promptly given another tenderloin,which was heavenly till a waiter pouring water in my glass,spilt it all over my plate.That was it! I had had enough.Not to mention the king size mosquitoes that dont seem to be the only ones feeding on you at this disaster of a restaurant.
Prices are definitely not commensurate with the quality of food,overpriced!
However,the rest of the dishes were good and filling.Maybe I was just having a baaaad night.Not going back here in a hurry
April 10, 2013response from management at impresario:
We apologize for your experience. We value your feedback and will definitely pass it on to the team. Wed like to personally get in touch with you. Kindly share your contact details with us and a preferred time to get in touch with you.
Would go a second time
It was a Saturday night and we were clueless as to where to head, then one of my friend suggested SHD and as usual we were more than willing to try a new place. As soon as I saw the place I liked it, the white décor is really beautiful, very different from any other place in the city. We didn't have a reservation and yet they made no fuss and didn't make us wait for more than a couple of minutes before guiding us to a table which I thought was pretty creditable. Talking about the tables I felt few of the tables are really small making them insufficient once the food is served n yes we got one of those small tables as we were in a small group
We started off with Martinis and I was very disappointed, I have had better martinis..!! For the starters we ordered potato wedges + jerk and chicken lollipop, I totally loved the potato wedges especially the masala, it was delicious, finger licking yum..!! we liked it so much that we ordered it again. The chicken lollipop was good too. We also tasted the roast garlic + plum tomato - fettuccine with smoked chicken and it was OK.
Overall a good experience and would definitely go a second time. And yes they are a lil on the expensive side..!!
April 8, 2013response from management at impresario:
Thank you for writing in. We appreciate your feedback and look forward to serving you again soon :)
We visited the Smokehouse Deli @ Bangalore this afternoon for lunch, and after our experience there am compelled to write this review. We reached there along with a friend, a hungry 6 six year old and a table reservation that was made the previous day..... They looked absolutely clueless when we got there, after waiting for five minutes a waiter took me across to a table and then left me right there in the middle of the restaurant, confused... Again a wait and then somebody redirected me to the entrance of the restaurant where no table was ready, and they asked me to wait again while they 'set up' the table by joining and organising them.... I am on time, with a reservation I don't see why I have to be shuttled around to be seated , and a table is non existent.......
It was HOT at the entrance and we requested another table, it took them another 10 minutes before they agreed to change the table and seat us., upon somebody else leaving......
Finally after being seated, we got down to ordering, hungry and annoyed! As a make up gesture they offered us a complimentary welcome mocktail, which at least helped us hold off the hunger for a bit.
Watermelon Caprioshkas - Badly made!:(
Chicken strips- Definitely not fried with Panko crumbs, and if they were terrible job! the chicken was hard and the outer was chewy! Panko is light and airy breadcrumbs that are a dream to eat!
Lamb Kibbeh- A shade better, but they came soaked in a watery base of condensed steam
Chicken Skewers- Grilled medium, relish/sauce it came with was interesting but the dish itself was very average
Spaghetti with Arrabiata( plain tomato sauce) with no vegetables, drizzled with cheese was what I requested for my son- We got spaghetti with tomatoes.. Sent back and asked for it to come with the sauce- Yes it did come back with tomato sauce and loads of vegetables( which I particularly requested they do not put)... simple order, messed up. But my son was so hungry he managed to eat some of it and I finished up the rest
After this experience, nobody was interested in ordering a main course, we went straight to the dessert.. A better experience definitely, but we had the waiter whispering to us that another restaurant close by is excellent for dessert.....
Seriously one of those times when nothing goes right and all the while we said we should go easy on them as they are new. The staff is trying but it's gonna take quite some work for them to pull it together!
When we wanted to leave the valet couldn't get our car out as somebody had parked their fancy car behind ours, refused to give the key and they just didn't want to request the guy t come and move it! Even that didn't go right.... So we had to wait on the road for 15 mins and try squeeze our car out from small gap, while they all just watched!
Such a lousy experience which will make us think many times before going back there!! And yes there are flies!
March 20, 2013response from management at impresario:
Please accept our apology on behalf of our staff. We take your feedback very seriously and will work to ensure this does not happen again. Please give us your contact details and preferred time to get in touch with you to make up for this.
March 20, 2013response from management at impresario:
Thank you for writing in. We appreciate your feedback and look forward to serving you again.
The title probably says it all. The best, and probably only thing I'd say was exceptionally good about the place. You walk in to Smokehouse Deli, Bangalore, and I assure you, you think you've walked into heaven, thats how divine the ambience there was, with so much of white in it.
We went on a Monday night, and still had to wait for 10-15 mins to get seated. I went for dried tomato pesto fettuccine, which was absolutely delightful. The others went for bacon wrapped tenderloin and bacon wrapped something else, which i heard wernt really up to the mark. They asked for 'well done' and the meat was still pretty raw and rough.
The desserts were really good though, mousse flan and cheese cake, amazing !
The bill for 4 of us came up to 3200 bucks, which I felt was a tad bit too expensive for the not-that-great-food, although the ambience makes up for most of it !
March 14, 2013response from management at impresario:
Thank you for your feedback. We look forward to serving you again soon.