10 Reviews / 10 Ratings
Extremely Disappointing !
Always had a good dining experience at the Little Italy Jubilee Hills. was expecting the same from their Hitec City outlet as-well. Ordered 3 dishes , Spinaci Salsa , Manali Pizza and RISOTTO FUNGHI E ZAFFERANO! Spinaci Salsa was decent , Manali Pizza was very good. RISOTTO FUNGHI E ZAFFERANO was hopelessly pathetic. First time ever, a fine dine Italian restaurant has served a risotto with in just 5 minutes of placing the order ( i was told by the staff of some other restaurants that Risotto is usually made on order and takes at least 15 minutes) , it was loaded with cream, which was hardly cooked , Bland in taste , the description in the menu said it is delicately flavored with Saffron, there was no trace of any flavor what so ever even if i wanted to find some. When i called the staff and explained this , he took the dish off the table and said that he will inform the chef about it, with in 2 minutes another staff ( may be a senior captain or Assistant manager ) came back with the same dish in his hand and asked me what is the issue , when i explained him the whole thing again, he says " Im Sorry but this is how a Risotto tastes , if you want i'll make it more spicy for you" , i offered to take him to another Italian restaurant and get him to taste their Risotto. He said he dosent have time for that and again offered to spice up the risotto. I realized there was no point in prolonging the discussion any more as he was not aware of how the food in the restaurant that he works for should taste. I requested him to consider cancelling the dish as i haven't even eaten a spoonful. He dint reply and left the table. and sent a bill with the Risotto included in it. not even a word of sorry. after paying the bill i asked for a feed back form, the staff said they dont have any!!! the icing on the cake was the vallet , he was holding my car key in his hand and was not letting go of it till i gave him a tip. they parked the car with the glass rolled down, the storage compartments were open and they stole all the change(coins) which was kept in the car. so , that sums up my experience at Little Italy Hitec City!
Order anything on the menu and you will not be dis
I went to this place few weeks back with a large group of 12 people to celebrate an occasion. The first thing that I must say is that I am a Little Italy regular in their film nagar outlet and so I had high hopes from this outlet as well. And I must say that the our experience was pretty good this time as well.
The food was pretty good and I stick to my belief that Little Italy serves one of the best Italian cuisine in Hyderabad. What was surprising however was the standard of service. Being in a large group, I usually have my hopes low on the service standards. It is my experience that it is difficult to satisfy everyone in a large group. However this time, we received good service and everyone was happy.
I will just say that order anything on the menu and you will not be disappointed :)
Visited this place for the first time. Our experience was totally different from the below reviews. Tried their lunch buffet. Food was decent, came out pretty fast. Looks like the kitchen staff were the only one's doing their job.
Never expected a chain restaurant to have this bad service. Plates were never removed, water never refilled.....
On a cautionary note, I ended up with a throat infection. I am usually careful, avoid salads/un cooked food. Only mistake I did was to try their welcome drink. Never going back.
July 2, 2012response from management at teamlittleitaly:
I would like to apologize for the bad experience you had at Little Italy. We pride ourselves on providing excellent customer service and any drop in the service standards set is unacceptable. We will ensure that the staff is given more training and that such an scenario never occurs again.
I sincerely hope that you will give us an opportunity to change the first impression you have of Little Italy into a positive one.
Best Italian food I had for a long time now
I had dinner with my family here earlier this week. This was my first visit to the place after being recommended by my colleague. All of us liked the food. While my wife loved the Cecilia Pizza, my daughter loved the Chocolate Bomb.
I had such a delicious Italian food for a real long time now... would be a frequent flier here, for sure......