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Home/hyderabad/Mozzarella

Mozzarella

Banjara HillsRest of Hyderabad  

1.8

9 Reviews / 10 Ratings

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Mozzarella Reviews

1.0

Food

Service

Ambiance

Price

Music

worst food ever

ruined my day to the max. i couldnt believe that a restaurant located in such a good place provide food that doesnt make any sense. go there to ruin your DAY

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3.0

Food

Service

Ambiance

Price

Music

Good One !!!

I went to Exotica with some friends for a lunch buffet and was absolutely blown away by the ambience which is simply great. The buffet had a good variety of dishes and the taste was very good. The starters were served on the table .The service was attentive .I liked the food,the ambience,the service . So over all it was a nice Experience .Cheers !!!

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humiliated by Venkat of Mozzarella. NEVER GO THERE

Experience in mozarella. I booked a table for two under my name for 6th Apri 1:45 PM lunch on 5th Apr afternoon. I go there and first of all there is no indication on how to reach up to the restaurant..the staircase is filled with debris and the elevator does not give any indication that it was working. They do not have a concept of a reception or even a waiting area. The outer deck doubles up as both a waiting area where people loiter & place where people eat. I first spoke to a waiter and told him that I had a reservation for 1:45 and that I would like to be shown to my table. He did not understand what I said and told me he would call the manager. Then a few minutes later I again called a suit wearing guy and asked if he was the manager and he replied on the affirmative after which I asked him for a table. I was taken inside and was asked to sit at a table 5 feet away from the men's washroom. which had no separate area btw. I politely refused and asked for an alternative table at which point he asked me to wait outside again. I was then shown to a table on the far end of the outer deck and asked to sit there. since it was very hot I requested for a table where AC was available. I was asked to wait again. BTW till this moment (about 2:20 PM) not a single person from the establishment made any attempt to even approach me, I had to do the hunting. Suddenly out of nowhere a gentleman in a suit appears and asks me to get up because the table where I was asked to wait was reserved. I lost it. I asked him to please show me my table as i since I was waiting for 45 minutes (it was 2:30 by then). He asked me to sit in the outer deck again at which point I told him that I had already asked someone for a table inside about 15 minutes back. He then has the audacity to tell me that nowhere in my table reservation did I mention that I wanted air conditioning. I mean seriously, is that the way to talk to your customer? He then tells me to take the table or leave!!! Never in my decade of eating out have I ever met a concierge who has been so rude. I will NEVER EVER go there even if this was the last place on earth where I would get a meal. Horrible. I have never felt so humiliated in my entire life. I left the place but I did get the name of this fine gentleman who excels in being rude and obnoxious to customers. Mr. Venkat. If the Mozzarella team is looking at this...I will ensure that this treatment meted out to me is reflected everywhere. It will be my life's mission to make sure you get bad reviews!

Food - never had it and never will. nothing is worth more than your dignity
Ambience - 3/5 looked pretty nice..the deck bar area looked fun.
Management - 0/5
VFM - not at the cost of my dignity

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1.0

Hygiene at its WORST.....

If hygiene is on your mind when you go to have your food then this restaurant is definitely NOT where you want to go. I went to this restaurant with my wife to have dinner and was shocked at what I saw, after finishing my starters just when we were waiting for our main course we saw Two COCKROACHES on our table, i didnt believe it to be honest as the price i was paying to dine at the restaurant was high and I was under the impression that the last thing i would see is this, but i guess I was wrong, also if the table was like this then i can only imagine the kitchen. When i called the manager it was of no use as none of them seemed bothered, so if you want to dine with COCKROACHES then this is the place for you.

Also, i agree to the comment its definitely not continental, as the dishes that we ordered were certainly not up to the mark.

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1.0

Hygiene at its WORST.....

If hygiene is on your mind when you go to have your food then this restaurant is definitely NOT where you want to go. I went to this restaurant with my wife to have dinner and was shocked at what I saw, after finishing my starters just when we were waiting for our main course we saw Two COCKROACHES on our table, i didnt believe it to be honest as the price i was paying to dine at the restaurant was high and I was under the impression that the last thing i would see is this, but i guess I was wrong, also if the table was like this then i can only imagine the kitchen. When i called the manager it was of no use as none of them seemed bothered, so if you want to dine with COCKROACHES then this is the place for you.

Also, i agree to the comment its definitely not continental, as the dishes that we ordered were certainly not up to the mark.

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kalpen - Burrp User

kalpen

1 Reviews

March 24,2012

1.0

Horrible - Not good

The food is not really italian nor mexican nor continental. If you are looking for good italian or mexican food..this is not the place for you. Our order for lasagna took 1 hour and 15 minutes to arrive at the table, this speaks for the service. Would never visit this place again.

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Give it a try if you are bored with other places.

I've wanted to try this place for really long time and here I was on a Monday afternoon to try their buffet. The place was quite and had pretty good ambiance. They had Italian, Chinese and Indian dishes on the buffet apart from some yummy deserts. The food tasted alright, but the fact that I had to scrape food off the chafing dishes was a big turn off. For the price, I thought they could do much better.

For a detailed review with pictures, and other restuarant reviews, please visit sasikanth.me :)

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rravi - Burrp User

rravi

5 Reviews

March 13,2012

1.0

why 30 % tax?

10 ser charge and 14 vat ! its a daylight robbery. stay away and must go when ur enemy is paying u r bill.

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One of the worst buffets EVER!

Ours was a planned outing to mozzarella and in spite of making a reservation well in advance, the table was not set for us. A lady named Shilpika took our reservation but none of the waiters could find it in their reservation book. There was a lot of chaos in the restaurant as some other corporate guys planned their outing on the same day. When you are aware well in advance about the number of crowd coming in to your restaurant, it is common sense to prepare your food and be ready for your service. Instead, what happened there was the complete opposite. We were made to wait for over 15 minutes in spite of a confirmed reservation. After we were finally seated, we had to wait forever for the starters to arrive. Some waiters served the soup, others said we have to get it ourselves and only starters would be served. The mushroom soup tasted just YUCK!
And this restaurant seems to have its own order of the buffet! One starter was served first and the other two after we had our desserts! Our first starter was a half boiled baby potato starters first which tasted as if they were just mixed with ketchup. The main course had a very limited variety. Pasta was half cooked, the sauce tasted good though and the baked vegetables in cheese were too salty. Palak paneer was just bland. No taste at all! The chinese items were so so. Only noodles tasted fine. The only saving grace were the desserts in which walnut brownies were pretty much fine. Thee ice-cream was just left in the open to melt away. And last but not the least, the cherry on the cake! Another set of starters were brought to us AFTER we had our desserts! I mean, this is just ridiculous!
I don't think i'd ever go there again.

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