17 Reviews / 17 Ratings
A Deflating Experience !!
Ever planned a business lunch and then come to find your car's tyres deflated ? This was our experience this week, when we had a business lunch, spend some good money for lunch at Ofen to be shocked to find that one of our colleague's tyre has been deflated by the staff. Our suspicion only grew when we found other cars also had deflated tyres. When we questionned the watchman and spoke to the staff, we came to know that it is a regular practice when they suspect people just park their cars without going to Ofen. Even though it is not a good practice, (so be it - thats their business values/core beliefs), they need to atleast watch out that they do not inconvenience their own customers (who have paid good money !!). Very cheap practice. This only puts a doubt to what extent will they go when it may come to the food they prepare/sell. Very disappointing indeed.
Would not recommend this place at all, especially if you plan for taking your colleagues or business associates. Sorry, Ofen - very disappointing indeed
"Service", what's that ??
I have been here of(t)en - while the food ranges between average-bad-ugly, it has been a convenient stop. The service has been consistently lacking, and how. Today's visit is making me make this strong statement:
*** It seems most of the service personnel are illiterate and untrained (what a lethal combination) and the so called manager who I summoned to complain equally qualifies for this double doctorate i.e. illiterate and untrained.... I doubt if their management even reads these reviews and hence happily let loose such pathetic creatures to face the customers .. ***
Food, Dessert, Service
I am from Bombay and read about Ofen in Verve magazine as one of the best Pattiseries in India. Listed as one among the top 5...So went to check out the place...Did not let me down...Had some of the best sandwiches, their multigrain veg sandwich, and my friend had their Lasagne Florentine. The bread was so fresh and different and it was a real multigrain, and my friend told me that the Lasagne Florentine was one of the best she ever had.... Had Tiramisu and Choc Mousse in choc cup...Awesome is not the word, it was fresh, and melting...Mickey was the guy who served us, with a great smile, courteous and ever helpful. Verve was so right, one of the best places in the country..Must go
Ordered an awesome Princess and castle cake for my daughter's 3rd birthday. It was a 3 tiered cake, awesome, out of the world. The sculpting, decorations and taste was great. The cake was the centre of attraction and I am so glad that we got the cake fro Ofen. They make any specialised cake, give a picture and you will get the same. Have been getting my kids birthday theme cakes for the last 3 years from Ofen.
no service and stale cake
We went to ofen somewhere around July 3rd week and ordered 3 coffee and 2 blueberry cake and a cheese cake.
The waiter came back with a stale blueberry cake and we sent it back. After 10 minutes he came back and said he does not have a blueberry cake. I asked him, is'nt this place a bakery and being a weekend dont you stock enough cake to make a blueberry cake?? Again went back, came back with almost frozen cake...we decided to eat and get out of this place and swear not to come back.
Avoid this place at any cost!!!
Always check what u r eating here! Having read so much about this place i finally went there today.i ordered a coffee and a veg focaccia sandwich. pretty simple wouldnt u say? apparently was too much for them. the coffee was lukewarn and the sandwich was non-veg. i am pretty sure it wasnt even a focaccia sandwich. when i pointed out the mistake the waiter took it away with a muttered something which may have been an apology. the expected replacement never came. i got tired of waiting and got muttered at some more for wanting to pay my bill and leave. there was no manager around, no complaint book, nothing. i called the manager and complained. he apologized and promised to call me back but never did. all i can do now is warn other unsuspecting customers to watch what u eat at ofen!
PS: the manager and the MD called personally to apologize a day later. was very pleased with the prompt response to my review, hope the service improves as well!
Poor Service+ Bad Management+ Outrageous!
My friend had heard of this place and we planned to go on a Sunday evening at this place. I was looking for a good conversation over coffee, but the service was extremely poor.
It took the staff 30 mins to get coffee, which eventually turned out to be cold and not upto the mark.
We had also ordered a veg sandwich and my friend was looking forward for it, but we were served Non-Veg stuff. The staff didn't care to apologise and wasn't bothered to even listen that we were in a hurry. He couldn't get the order till next 20 mins and was still saying 2 mins. The manager was not around. The complaint book was not available.
It's completely fault of the management to not train their employees correctly. Also, the manager himself didn't care to call back after promising that he'd look into the problem and get back.
Outrageous. Poor service. If I go out I do expect good service. I would suggest other places but please avoid this!
Ofen - love this place
I love the ambience - it's warm and cosy and you could just go there with a book and sit for hours and nobody would shoo you off. The breads are amazing - they have this nice freshly baked taste to them...yumm. Do try the "Monsieur Croquet" - that a chicken cheese sandwich and it is highly recommended. You wouldn't know where the chiken ends and the cheese begins - it just melts in your mouth. I haven't faced any problems with the service - it probably is a little delayed but that's a small price to pay for food freshly made to order :)
Crumb Fried Chicken
If you go to this place and if you eat chicken, you must, i repeat, you must try the crumb fried chicken they serve. It's served with a dip which with the chicken, tastes really good. The Iced Tea is worth a try, specially the Grape. If you're a morning person, you have to go to Ofen in the morning. They serve good waffles, pancakes and omelets. The mushroom and the cheese omelets are good and you should be careful because at ofen, the food often comes cold and the service is not good at all. Very poor service.