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An ordinary cafe that serves as the only decent eatery around the Deepak-Talkies-area that's apt for office-goers. The menu is uninteresting and a little overpriced for the quality of food offered. The burgers are by far the only good thing here. The brownie is lovely, but would I pay 116 for a piece again? I don't think so. The service is quite slow too, they took half an hour to serve us two burgers and two coffees despite being quite empty. The portion sizes are the regular average, wish the pricing stuck to usual too.
I am writing this review with great disappointment.
Today i.e 23/04/2015 at about 1PM me together with two of my office colleagues went to Café Free India (Lower Parel) for lunch. Café Free India is (…..was) one of my favorite joint for burgers. I loved their Juicy-Lucy Chicken Burger so much that till date I have never been able to order anything else other than the Juicy-Lucy Chicken Burger (even when the size of the patty was becoming smaller by the days.)
Today I convinced (with lots of excitement) one of our colleagues to experience the burger. But it was a major disappointment and embarrassment for me and my colleague when we were not served any food or drinks after waiting for more than 50-55 minutes. Three of us had placed an order for two Juicy-Lucy Chicken Burger, one fish and chips and three drinks. When we were not severed after 30 minutes we started looking around and realized that the waiters were more interested in serving a bigger group (group of 12-15) sitting behind us even when most of them came much after us. When asked we were told that the group had placed the order before us (okay fair enough!!) and that we will be served in next 5 minutes. We waited…. 40 minutes passed we were served with one fresh-lime soda. We got extremely frustrated by then (and hungry of-course!!). Frustration magnified when we realized they have been serving every other table (who have come much after us) except ours. We figured that our waiter must have screwed it up. So we called the waiter to cancel the order but again he insisted that we should wait for 5 more minutes. We waited…… 55 minutes passed, food was not served. So my colleague tried to call the waiter (there were 4 of them) for the bill (for the drinks). All of them started ignoring us and refused to even look at us!! My friend got frustrated and went up to the cashier’s counter to ask for the bill. Suddenly one guy comes out of the kitchen with one burger (without fries or anything else) in his hand and says that the burger is ready and we should eat (still don’t know what happened to the other burger and the fish). We politely refused to wait any further and paid the bills. Now the Chef/owner (don’t know who) comes out of the kitchen and rudely accused us of wasting food!! He was extremely rude and started shouting at my colleagues saying according to his system (!!) we have only waited for 40 minutes and not 55-60 (really!!) and that apparently the waiters have informed us in the beginning that it will take time (which was a lie). So we confronted him and asked him to call the waiter who has told us so. To our utmost surprise instead of clarifying his doubts and apologizing for the delay he turned back and went inside the kitchen without waiting for the waiter to come!! Being insulted and humiliated, we went back to office canteen for lunch (had veg pizza instead of juicy Lucy chicken!!). It is extremely sad that neither will I ever visit the place again nor will I ever recommend it to any of my friends. Just want to remind the Chef and Café Free India that they are in the hospitality business and they (especially Mr. Angry Chef) need to behave accordingly with their customers to stay in the business. Would have given 4 Star for the good food but now want to give -100 for the rudeness and misbehavior.