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> > > > Hakkasan

Hakkasan

Bandra WestWestern Suburbs  

3.4

50 Reviews / 51 Ratings

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Set Lunch Menu Nov 07 - Dec 30

  • Hakkasan has just turned three and is now introducing its special set lunch menu. Cyclical in nature, the menu has been specially designed with focus on the quality and variety. It will keep changing every week of the month and will repeat itself for the next month. Hakkasan assures its dear customers an afternoon full of luxury.

    An appetizing 4 course menu and dishes; with the essence of traditional fresh ingredients, with modern twists, awaits your presence. Comprising of a great selection of authentic Cantonese delicacies of Small Eats, Mains, Rice & Noodles and Desserts to choose from, you could pick your favourite from their signature dishes.

    Accompanied with dishes like Green Curry Chicken Claypot, Steamed Red Snapper in Ginger Garlic Sauce, Malaysian Spicy Chicken Fried Rice, Ho fun Noodleswith/without mock meatV, Three Chocolate Bavarois with Coconut and Lemon Sorbet and Orange Creme Brulee with Biscotti. Hakkasan along with their impeccable service, promises to offer a delightful experience to its guests. So this July indulge in a rich meal with a relaxed mood.

    Day: Monday - Sunday
    Time: 12.30pm to 3.30pm


    Set Lunch Menu: Rs. 1200 + taxes
    Cocktails + Spirits + Beer: Rs. 2000 + taxes
    Cocktails + Beer: Rs. 1500 + taxes
    Beer: Rs. 1000 + taxes


Girls Night Out Nov 28

  • WOW brings its next soiree to Amchi Mumbai! Dig into some delicious Cantonese fare, enjoy the wine tasting along with oodles of chatter. Need they say more! Bring all your friends for a never before WOW dinner in your city.

    Time: 8pm onwards

    For more details please call: 09986550504

    Book your place: Rs. 1900 per person for dinner & wine tasting

    Dress Code: Pink



Hakkasan Reviews

4.4

Food

Music

Service

Ambience

Price

brilliant ambience and finger tasting good !

A good experience. Well-suited evening. Must go and have a good time with friends.

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NA

Incompetent Management , Excellent Staff . Result Rip Off

My review:
Management : 0/5
Service: 5/5
Reservation: 1/5
Ambiance: 4/5

This is how the reservation process went:
- Called Hakkasan : Want to book a table for 15-20 guests. They say please call another number who deals with group bookings.

- I call the other number. A gentleman named Sajith answers the call, sends me an email on menu options and explains the beverage packs to me. I choose a menu, send a confirmation email and specifically state that I choose the beverage pack, which charges a flat fee for 6 drinks. They said they would inform me when the pack was running out and how many drinks remained.

- On the day I get a call from who seemed to be the inept the guest relations manager. I had stated on two occasions already that I wish to be seated in the main dining area, not in the bar area. I enter to a hostess who screams out 'do you have a reservation?'. No 'good evening', no 'how are you'. I go up the elevator and am facing two doors with no signs or attendants. I manage to push the right door, it doesn't open. I pull it and am directed towards the bar area. I told them I had told them twice where I wish to be seated.

- The highly incompetent guest relations manager rudely replies 'you didnt speak to me, but we can seat you here shouldnt be an issue'. This claims to be a 5-star Michelin restaurant where one responsible senior manager didnt come and address my concerns. No beverage pack menu was handed to me. So I assumed that we choose from the standard a la carte menu.

- The dinner progresses smoothly because of HEERA, a wonderful, pleasant waiting staff, who
directed his team and managed twenty people with a smile, always on his toes, running around and being an extension of what Hakkasan stands for across the world.

- Billing time comes. They have billed me for individual drinks. Another incompetent manager who cannot talk asks me to sit down so he can explain that I never asked for beverage packs.
So I spoke to 3 managers, all of whom didnt communicate with eachother. I told them I am not cheap, I paid the price for a la carte drinks, but they ruined my evening by LYING to me. This is their way TO MAKE MORE MONEY. They cheat the customers by pretending to be ignorant, being full aware that they will make 2-3 times more.

- The evening was saved by Heera only. I wonder why KA Hospitality is paying good money to managers who are ruining the dining experience and losing customers. I or none of my friends will be returning to the place and feel CHEATED by management who cannot save the situation or be FAIR and HONEST.

Conclusion:
- Utterly and completely DISGUSTED! This is not Michelin star or a 5 star experience. If it wasnt for Heera, Hakkasan Mumbai had a complete collapse of all management levels who couldnt handle a reservation for 20 people. They leave the running to their service staff and not once did they ask me if everything was ok. NOT GOING BACK.

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November 14, 2014response from management at hakkasan:

Dear Sandeep,
We deeply regret the incident. While we are honoured you chose Hakkasan on a special occasion like your birthday, we do agree that the misses were from our end. Please accept our sincere apologies. Your feedback is going to ensure that such an incident is not repeated at Hakkasan, highly appreciate it.
We want to assure you a great dining experience the next time you visit us. Your patronage is very valuable to us, we look forward to an opportunity to serve you again soon.
Best regards,
Team Hakkasan

3.4

Food

Music

Service

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Price

Dissappointed!

We dropped into this place for desserts. It is a snooty place. Huge, elegant and hoity-toity. When we told the waiting staff that we were just going to do desserts that day, he was surprised. We only called for a chocolate mousse with masala chai granita. When we called for the check, the persons serving us was flabbergasted. Stunned rather. Like we couldn't be at the place for just desserts. After which he took a good 15 mins to get us the check, another 10 to come collect it, and another good 10 to get us our card back.

The place is probably used to high profile people walking in for a good meal. But which doesn't mean an average person cannot come experience desserts at this place. Disappointed. GIven that their desserts are famous, maybe they should have somebody touting desserts off the counter like it's sister counterpart, Yauatcha.

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September 29, 2014response from management at hakkasan:

Dear Ms. Chotrani
Please accept our sincere apologies for the incident. We deeply regret that you did not enjoy your last experience at Hakkasan.

We strive to provide the best in cuisine and service to all our guests and we'd hate to lose a valuable guest as yourself. We would like to connect with you personally to discuss the incident with you. Please share your contact details with us at public.relations@hakkasanindia.com.
We look forward to connecting with you soon.

Best Regards
Team Hakkasan

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Best Chinese food

After quite reluctance I stepped into Hakkasan. (Reluctance because I had a horrifying experience at their group restaurant Yauatcha). As soon as you enter the ambience seems that you've walked into a lounge bar. However once you settle down the restaurant feeling sets in. Well to start off, I can say it is one of the most exhaustive bar I've witnessed in recent times. Food menu is also vast. However what matters is the food taste and quality, to which I don't hesitate in giving it full marks. Keep it up!!! Hope Yauatcha catches up!!!

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Food

Service

Ambiance

Price

food pun

The authentic Chinese and Asian cuisine makes me crave to go to Hakkasan over n over again as the food is just something to die for; I just can't get enough of the Peking duck with Ossetra Caviar, the golden fried soft shell crab and the edamame truffle dumplings.. These signature dishes- tickles your taste buds and makes you drive all the way to Bandra to get a glimpse of the place. The service is mind blowing and is one of the main reasons I would go there as they make you feel so special and it's better than any five star restaurants.

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March 10, 2014response from management at Hakkasan:

Dear Rekha,

Thank you very much for your valuable feedback about your experience at Hakkasan Mumbai.

We are happy to note that you had a pleasant meal with us and the services extended by the team were to your satisfaction.

We are glad that we could make your experience memorable. Thank you once again for having dined with us and we look forward to the opportunity of welcoming you back to Hakkasan Mumbai.

Warm Regards,
Team Hakkasan

sportypal - Burrp User

sportypal

13 Reviews

February 13,2014

4.8

Food

Service

Ambiance

Price

Chinese food at it's Best

After quite a reluctance stepped into Hakkasan. (Reluctant coz had a horrifying exp at their group restaurant Yauatcha). As soon as u enter the ambience seems that you've walked into a Lounge Bar. However once you settle down the restaurant feeling sets in. Well to start with I can say it is one of the most exhaustive Bar I've witnessed in recent times. Food menu is also vast. However what matters is the food taste and quality, to which I don't hesitate in giving it full marks. Keep it up!!! Hope Yauatcha catches up!!!

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February 24, 2014response from management at Hakkasan:

Dear Guest,

Thank you so much for your review. It gives us an immense sense of gratitude when our customers understand and appreciate what we are really about. We look forward to serve you again!

Warm Regards,
Team Hakkasan

myrah_k - Burrp User

myrah_k

1 Reviews

January 03,2014

4.5

Food

Service

Ambiance

Price

Chinese Elegance

Hakkasan in the BKC is every inch an international eatery from its exquisite interiors to its rich fare of authentic Chinese. I always appreciate the fact that the restaurant strives to give quality food to us patrons by keeping the menu manageable. I love to sip on the Mandarin Sunshine or Kokohana before the Mains. At other times, I like to munch on the Wild Mushroom and Vegetable Wraps that are crispy and perfect in taste, along with sipping the hot Sweet corn soup. Sha cha seafood Toban is a brilliant, lip-smacking combination of prawns, scallops, and a specific green vegetable called ‘edamame’. It also incorporates lots of seabass; for fish-lovers, this is an amazing dish to try. The Dumplings too are delicate and packed with taste and flavors. Especially the Corn and Prawn Dumpling and the Shimeji Dumplings.
There are variations offered in the rice category too and the Edamame Egg Fried Rice is simply yummy. I would like to try the Duck based dishes once because they do seem tempting but I haven’t mustered enough courage to do so, not having tried that kind of meat before. The staff is very efficient and is prompt in giving helpful tips regarding the menu selection in case of confusion. Parfait and Crème Brulee are a must for me to end the stupendous meal on that sweet note! As far as the atmosphere is concerned, it’s beautiful. The well-used space gives an uncluttered look unlike many other places where the furniture is cramped leaving no place for movement at all. The dim lights add to the mystery.

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January 10, 2014response from management at Hakkasan:

Dear Myrah,

We are delighted that you enjoyed your recent dining experience at Hakkasan. We appreciate your kind expressions of appreciation. Thank You! Looking forward to serving you again.

Warm Regards,
Team Hakkasan

dhaani_s - Burrp User

dhaani_s

1 Reviews

January 03,2014

4.3

Food

Service

Ambiance

Price

Mind-blowing food!

The moment I get my paycheck, I start thinking of pampering myself with the brilliant food at Hakassan. Even if it costs my entire salary, having a meal there is completely worth it. But to my great luck- the place is very reasonable. The menu is like a big memo with many items to choose. I go to this restaurant quite often but, there are many dishes I haven’t tried yet. The moment I have a seat at the restaurant, I order the lovely Golden fried quail which starts off my meal very well. By the time I am done with it, the soup I simultaneously order arrives with intriguing aroma. Chinese wild mushroom soup is my recommendation; this is the best soup that is served here. The items offered for the main course are a delight for me.
The list is never ending and every specification is adorable and impressive. Pecking duck with Ossetra carviar and Pipa duck are my dear favorites. I usually opt for dim sums to compliment the main course. Crispy duck roll is the perfect companion to the pecking duck. The food is filling and gratifying but, it has the amazing trait of being very light on your stomach at the same time. As I like a heavy meal, I usually eat more after the main course. Stir fry tofu with French beans serves me perfectly after the main course because it’s indescribably delicious and unbelievably light on the tummy. I do have desserts as a formality but, every food item I have ever had here has amazed me to the extreme.

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January 10, 2014response from management at Hakkasan:

Dear Dhaani,

Thank you for your valuable comments and glad to hear that you liked our restaurant. Look forward to serve you often!

Warm Regards,
Team Hakkasan

rishu_m01 - Burrp User

rishu_m01

1 Reviews

December 20,2013

4.8

Food

Service

Ambiance

Price

A place for celebrations

For my mother-in-laws sixtieth birthday, our entire family met at Hakkasan. We looked forward to the ever smiling staff, who always greets us warmly. We were ushered into the elegant private dining area and I must say it’s a whole different experience to be seated up there for dining. We began with some Signature Dim sums which was followed by the Peking Duck. It tasted wonderfully crispy and was flavorsome. Along with it, we ordered the Crispy Tiger Prawns with Pandan Leaves and Wheat Flakes. It was a superb blend of flavors. The Lemongrass and Vanilla Crème Brule with Ginger Apricot Ice-cream was a fitting. Highly recommended to all food lovers.

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December 30, 2013response from management at Hakkasan:

Dear Rishu,

Thank you for sharing such an in-depth feedback of your experience at Hakkasan. We are truly humbled and pleased that you enjoyed the dining experience with us. We look forward to welcoming you again.

Warm Regards,
Team Hakkasan

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Great Experience

I went to this place for dinner with my wife on a weeknight & we were pleasantly surprised. The ambience was nice, it was a DJ night so they had some good music playing on. We tried a few drinks which were almost tailor made to our choice of taste. Since we are vegetarians we weren't sure about the choice of food we would have, but there were quite a few things to choose from. So we ordered for the hot & sour soup, chive dimsums & some other spicy starters & later the turnip cake, mabo veggies & udane noodles for the main course which were well cooked & very tasty. Overall it was a great experience & we would surely visit this place again.

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December 17, 2013response from management at Hakkasan:

Dear Guest,

Thank you for your valuable comments and glad to hear that you liked our restaurant. Look forward to serve you often!

Warm Regards,
Team Hakkasan

romish_l - Burrp User

romish_l

1 Reviews

December 12,2013

4.8

Food

Service

Ambiance

Price

Sincerely Chinese

Hakkasan is my favorite restaurant in Bandra. When I heard about the new menu launch and the fact that its got a much more wider range and also gotten cheaper, I just had to try it out. The Sweet Corn Soup with Blue Swimmer Crab Meat is what I start with very often when I go there. It is perfectly made and the crab meat adds to the deliciousness. The Spicy Prawns have an amazing zing to them and so do the Spicy Mushrooms. The ambience inside the restaurant makes lunching or dining at Hakkasan a very pleasant experience. The green nile cocktail is my absolute favourite! Wok fried lobster in xo sauce and the hakka steamed dim sum basket is what we opted for. That lobster was melt in the mouth delicious! The dark chocolate mousse was divine and I must say I wasn't set too bad on to the pocket! Love the service as usual!

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December 17, 2013response from management at Hakkasan:

Dear Guest,

Thank you so much for your review. It gives us an immense sense of gratitude when our customers understand and appreciate what we are really about. We look forward to serve you again!

Warm Regards,
Team Hakkasan

4.0

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Service

Ambiance

Price

simply wow

A visit to this place had been eluding me for a long long time..and with every miss I became more and more eager to try it out. At last I ended up visiting it as a part of the restaurant week held last month. The blue interiors with hints of gold were mesmerizing and imparted a mysterious and wondrous feel to the experience.

The mocktail I ordered was delightful with a mild flavour and fresh grape pieces in it. Since we booked for restaurant week, we were asked to choose from the options given. However I was glad that they were some of the popular dishes that are part of the regular menu. For entree, we chose the chicken shumai and pumpkin puff. The dumpling was excellent with a luscious cover and perfectly flavoured filling. The pumpkin puff hot off the pan came in the shape of a pumpkin and just melted in the mouth. Never thought I would enjoy something made from a pumpkin !

Next came the main course..vegetables in Assam sauce, steamed Indian salmon in patong sauce, hakka noodles and vegetable fried rice. I can still feel the taste of the patong sauce placed beneath 3 perfectly-steamed pieces of Indian salmon.The tangyness of tomatoes and the hint of kaafir lime was a powerful combination and provided a burst of flavour to accompany the fine fried rice. However, the asam sauce i felt was not as good with the flavour of turmeric coming up very strongly. Would also have preferred the hakka noodles and the rice to have less oil. The desert was ok..not much to rave about.

But i enjoyed my meal and at the price of restaurant week, it was all the more enjoyable. Would like to visit again for more

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December 17, 2013response from management at Hakkasan:

Dear Guest,

My team and I are delighted that you enjoyed your recent dining experience at Hakkasan for Brunch with us. We appreciate your kind expressions of appreciation. Thank You!

Warm Regards,
Team Hakkasan

Foodslut - Burrp User

Foodslut

23 Reviews

October 01,2013

4.3

Food

Service

Ambiance

Price

Excellent Service, Tasty food, stupid policies

As part of the Restaurant Week, we had the opportunity to try out Hakkasan at Bandra. Since we stay in town and have had to never look beyond China Garden (Kemps Corner) and Vong Wong (Nariman Point) for good Chinese food, we didnt feel the need to trek all the way to Bandra to try Hakkasan.

However, we decided to do so for Sunday Lunch, and we were not disappointed. The service was attentive and prompt and you are made to feel like royalty from the word go. We were seated on time and our server (Heera) was polite and attentive. He made suggestions and went out of his way to serve us. I had heard that the portions during the last Restaurant Week at Hakkasan was really small, and they seemed to have taken the feedback in their stride and worked to improve it. While the portions of rice and noodles were small, our server promptly brought us more when he saw the bowls empty and even offered us an additional helping when we were done.

The food was super but the starters were the highlight. Even here, our server offered us all 3 desserts instead of our choice of 2, which was a nice touch. This small gesture ensures them that we will come back with more business!

While there is certainly nothing that we could complain about, we must agree with our fellow reviewers here that their policy of not packing food does sound absurd. Any customer-centric establishment will ban the statement that 'it is company policy', which we hate to hear. (Where is your customer policy?). If I am paying for the dish, I am well within my rights to take back whatever is left and give it to a beggar/ watchman/ eat it myself the next day! That certainly looses them some points as compared to all other restaurants which do not have this company policy.

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January 10, 2014response from management at Hakkasan:

Dear Guest,

Thank you for your detailed feedback and I am glad to hear that you enjoyed the food. Apologies on the inconvenience caused to you due to our take away policy, but due to the International food policy of Hakkasan, we too have to adhere to the same.

We hope to see you back at the restaurant.

Warm Regards,
Team Hakkasan

5.0

AWESOME!!

Went to Hakkasana last night for dinner with two friends. It's an awesome place.. Decor is vry tastefully done.. There's a bar area where d crowd was hanging n enjoying to d fullest. We were in d dining area.. Got nice cozy corner table. We ordered mocktails , starters, main course & dessert... We just relished d food that was served to us. It was so delicious. The steamed dim sum, tofu starter n d dessert were too good.. There was good music playing whc made d atmosphere vry chilled out. The staff is vry well trained n looked after us really well. We left with a big smile on our face.. I'm definitely gonna go back to Halkasan.. # bliss #mustvisit

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December 18, 2013response from management at Hakkasan:

Dear Guest,

Thank you for your valuable comments and glad to hear that you liked our restaurant. Look forward to serve you often!

Warm Regards,
Team Hakkasan

4.0

A Delight!

Hakkasan has a posh and rich ambience. I loved the bar area :) The staff was courteous and the music was great. My personal favourites are the turnip cakes with veggies and steamed dimsums stuffed with edamame beans. I simply loved their passion fruit iced tea - it comes with "real" passion fruit and is very flavourful and delicious. Its the best Iced tea I have had until date! Their pricing is slightly on the higher side but worth the money. Also, one must be careful while ordering and not over-order as they don't pack left over food for take away-its against the restaurant policy!

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December 18, 2013response from management at Hakkasan:

Dear Kajal,

Thank you so much for your review. It gives us an immense sense of gratitude when our customers understand and appreciate what we are really about. We look forward to serve you again!

Warm Regards,
Team Hakkasan

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Price

Really Lovely, and I Won't Be Returning.

Had the opportunity to try out the much-hyped Hakkasan recently with a few friends, and found myself entering a sophisticated dim, blue-lit entryway after the customary ride in a Bandra building elevator. The decor was modern and classy, and I really liked the ambiance of the place, especially the bar area. I always check out the bathroom of a place to see if the attention to detail is uniform (insert wisecrack here), and this place is solidly upper-crust.

Our group ordered a number of appetizers to sample the food, and were especially enamored by the crispy duck rolls (I think we re-ordered them after devouring the first batch) and the dim sum platter (the bok choy dumplings especially were fabulous). I tried the mock chicken for dinner, and husband had the braised pork belly. The food was expensive for Mumbai, but not unreal by U.S. standards, and frankly, was delicious. The drinks we ordered were also crowd pleasers. The service was pleasant and attentive.

So why, Dear Readers, shall I never return? Upon request for a takeaway for some pork belly and other leftovers not consumed but perfect for tomorrow's breakfast with sunny-side up eggs, we were informed the restaurant does not "do takeaway." Aghast, I asked why, and the servers politely, if sheepishly, repeated the same response, that they "just" don't do it. The food we paid for would be thrown away rather than given to us for later consumption (or even passed on to the beggars on Linking Road on the walk home which we also do often). Preposterous and ostentatious, in a city where countless people go hungry each night, this was beyond disgusting to me. I have never eaten anywhere with such a policy back home, and I could never suffer this foolishness gladly here. It ended the night awkwardly for us, and we won't be back unless this is changed. For those who don't mind the inexplicable waste, enjoy!

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July 17, 2013response from management at Hakkasan_Mumbai:

Dear Guest,

Thank you for your detailed feedback and I am glad to hear that you enjoyed the food. Apologies on the inconvenience caused to you due to our take away policy, but due to the International food policy of Hakkasan, we too have to adhere to the same.

We hope to see you back at the restaurant.

Regards,
Samiya Shakir
samiya.shakir@kahospitality.com

September 29, 2013response from management at leyalidances:

Thanks for the update, I appreciate your efforts to explain a policy I have never heard of in any country I have lived in or visited. Do let the public know if/when it is changed, please!

Shameful!

For a restaurant that sells itself with its Michelin stars, this place is downright awful. My husband and I are aficionados who enjoy fabulous dinner experiences around the world. And we were shocked that this place was trying to pass off as a starred restaurant. The waiter had no clue what was in any of the dishes, neither did he know the order in which they were to be served. And why was it being served indian style? In separate bowls to be shared? Strange for an asian restaurant. And what was that nonsensical ice-cream trying to pass off as dessert? The dim sums were probably the only palatable thing on the table. Service was sloppy. Most certainly won't return. Ever.

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July 17, 2013response from management at Hakkasan_Mumbai:

Dear Guest,

At the onset, my very apologies for for the inconvenience caused to you during your meal at Hakkasan. I have made sure that the management is aware of the same and will look forward to hosting you again, to make you think otherwise.

Regards,
Samiya Shakir
samiya.shakir@kahospitality.com

Unlimited Dimsum dinner at Hakkasan

Finally went to this much hyped and much talked about place !!

The ambience was nice but not as grand as I was expecting it to be. Yautcha feels much more grand in comparison.

We all had gone for the unlimited Dimsum dinner which they offer at 1100 , all inclusive which I think is a very good deal.

The Dimsums were excellent. Mushroom, Bakchoy, Chives, Pumpkin and water chestnut ( we were all veg). Superlative dimsums.

The sore point in the evening was the standard of service. It just did not have any kind of feel that you are in a fine dine restaurant. While telling the waiter that we all would be having the dim sum dinner, we forgot to say that we were all veg- and neither did he ask - which he should have too. After 10 minutes when we realised this and told him we all are veg, he made a bad face and showed great displeasure - NOT what you expect in a restaurant of this class.

Also, when asked for water - we said we would have the regular water. They charged us for bottled water in the bill !! But, removed that charge once we made a scene.

If the service was more polised and upto the standard one would expect in a place like this I would give it five stars.

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July 17, 2013response from management at Hakkasan_Mumbai:

Dear Guest,

I am glad to hear that you enjoyed the food and my sincere apologies on the standard of service not being up to your expectations.

I have shared the same with the management.

Regards,
Samiya Shakir
samiya.shakir@kahospitality.com

santyv - Burrp User

santyv

1 Reviews

April 06,2013

3.0

Disappointing

Restaurant Week is supposed to be a platform for restaurants to show case their best but unfortunately in case of Hakkasan, it turned out to be a show case of their worst.

Went to the Mumbai Hakkasan as part of Restaurant Week in April 2013 with a few colleagues. Was thoroughly disappointed with the food. This is all we had:

1. Chicken Sweet Corn Soup: Felt like having a puree of Sweet Corn with some water and chicken bits added to it
2. Chicken Shu Mai: For a place that positions itself as one of the best Chinses/Japanese restaurant, this was the most disappointing dish. Chicken in the shu mai was hard and chewy
3. Red Snapper in Asam sauce: Only about the decent dish with some good flavors
4. Noodle/Rice: As ordinary as it can get with some pretty bland flavors
5. Chicken Main course: Again the chicken was hard and rubbery and with almost no taste
5. White Chocolate Mousse: Felt completely artificial to taste with very little texture

Overall, pretty disappointing experience for a place that has so much buzz around its name. Service was at best mediocre. Might not go back again.

A useful suggestion from my side to management would be to refrain from participating in any further Restaurant Week as it would give foodies such as myself an opportunity to try out better restaurants.

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July 17, 2013response from management at Hakkasan_Mumbai:

Dear Guest,

Thank you so much for your feedback, at the very onset, our sincere apologies, I have forwarded your feedback to the management and kitchen and will make sure that such a situation doesn't arise again.

Regards,
Samiya Shakir
samiya.shakir@kahospitality.com

Great food, mixed bag with the service

I have to admit, reading most of the recent reviews of Hakkasan one does tend to be intimidated. After all, when reviewer after reviewer tends to pan the place for one reason after the other, you can’t be faulted for thinking that there can’t be smoke without fire. Sometimes though, you must take that leap of faith not knowing how you’ll land up at the other. Sometimes, it’s a risk worth taking.

But I couldn’t really risk it. I was looking to make a Valentine’s Day booking, and it was the first V-day after my marriage, so I wanted it to be just a little bit special. It was serendipity that saw me book Hakkasan. I had been to Yauatcha before, and thought the service there was very so-so, while the bill ended up being so-so high. Still, it wasn’t enough to put me off trying out Hakkasan at some point in the future.

So when my first choice place (Aer, if you must know) couldn’t assure me of a table on the day, I worked through several options (Indigo, Busaba, Tasting Room) before settling on an 8:00 PM booking (this insignificant little detail is important, mind you) at Hakkasan. I was wary of what lay in store for me, but I was banking on Hakkasan to come good. Following my (rapidly growing) gut, taking that leap of faith, whatever you want to call it.

You might have seen I’ve given them a 4 Star rating, so you’d believe I was happy with Hakkasan. You’d be right in assuming so. The receptionist outside the lobby on the ground floor was courteous enough and nice (as normally is the case), but the little details with Hakkasan wowed me. Like the lady that greeted me by name and made me feel like visiting royalty. Like the staff that flitted about with great attentiveness when we landed up, like the food that was simply spectacular and unlike anything else I had ever had previously. And like the retractable roof that was drawn back to create a special ambience just because it was Valentine’s Day.

The food really was fantastic, there was no other way to put it. We laid into the Grilled shanghai dumpling, Crispy tiger prawns with pandan leaf and wheat flakes and Shimeji dumplings which really were out of this world. I swear I’m not exaggerating, but I could smell the prawns being brought to the table (I remarked “Something good is coming”, not knowing it was out dish). The prawns had such a strong fragrance, yet it didn’t overpower the senses. Think more of a caress that gently draws you in. The grilled Shanghai dumpling too was very good, as were the Radish Puffs. I hate Radish, but those puffs had such a lovely pastry with piping hot filling that we couldn’t help calling for a repeat of it.

The Main Course was good, though not as good as the fare that preceded it. The Steamed red snapper in asam sauce in particular stands out for me, but the desserts more than made up for the good, but not great, main course. The Mango truffle was outstanding, reason enough to call for a second helping just because it was so. Damn. Good. The Crispy Tiger Prawns and Mango Truffle are worth coming for just by themselves, but on the whole I’d highly recommend Hakkasan.

So why not the full 5-star rating, you may ask? Simple. That denotes perfection, and the evening wasn’t really perfect. As the evening wore on, getting closer to 10:00 PM (we had walked in at 8:00 PM), the service really was getting stretched as the tables had filled up by now and the attentiveness that had so pampered us had by this point vanished into the night not to be seen again. Understandable, but still a tad disappointing.

Another thing I don’t fully understand (even though I may accept it) is Hakkasan’s now famous inflexibility. When we walked in, the place was almost empty, yet we could/would not be allocated a different table since this was the table allocated to us and it couldn’t be changed. A bit baffling behavior, but a very minor fly in the ointment really.

Again, while heading downstairs to pick up the car the usher/bouncer very rudely told us to click whatever photos we wanted quickly and make a move on (not his exact words, but the gist of it) and I would be fully alright with that if we were holding people up. But we most certainly weren’t, and our car hadn’t even landed up, making this leave a bit of a sour taste in the mouth. We very politely told the usher/bouncer that he was rather rude and he was contrite, but sometimes there’s no point in locking the stable after the horse has bolted.

The damages were Rs. 5600 approximately for two with some alcohol thrown in for good measure, and I think that was very fair given our experience. Would I return for more to Hakkasan? Yes, most certainly. But at the same time, the little niggling service issues I experienced will swim around in my mind, and I would hope that it doesn’t get repeated. That’s not asking too much, I would think.

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March 15, 2013response from management at Hakkasan_Mumbai:

Dear Guest,

Thank you so much for your honest review. Its your feedback that really helps us introspect our services and make sure that we can do better the next time.

Im glad you had a great meal experience and I have made sure that the management is aware of the issue you faced.

We will make sure that the same does not happen again.

We hope to host you soon again.

Warm Regards,
Samiya Shakir
samiya.shakir@kahospitality.com

March 23, 2013response from management at fooddood:

Thanks Samiya, nice to know my concerns have been noted. We will surely return at some other time to savor the Hakkasan experience again!

behroz1975 - Burrp User

behroz1975

14 Reviews

February 01,2013

2.0

Food

Service

Ambiance

Price

over hyped ! Not worth it!

Was at Hakasan yesterday to celebrate with family and lo we are in for some surprises: starting from the booking and they call themselves kid friendly : NOT AT ALL! they refused to add chicken in a veg haka noodles dish for my toddler calling it their signature preparation ??? Seriuosly?? goofed up on the order of my dimsums; no take away allowed?? Y ? all of these T&C's are written in such fine print I seriously doubt them now!
Food : yes the spicy fried rice was good and so was the beef. but on experience and flexibility a restaurant should have towards it patrons : ABSO NIL .. never will be back.. the cheesy part: sending 2 scoops of vanilla icecream at the end of it to us on our table calling it: compliments from the CHEF! that was the last straw in the hat!! any day my loyalities rest with Golden Dragon! totally dissapointed after paying a whooping bill of around 8K!

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March 15, 2013response from management at Hakkasan_Mumbai:

Dear Guest,

Thank you for your feedback, at the onset my very apologies for for the inconvenience caused to you during your meal at Hakkasan. I have made sure that the management is aware of the same and will look forward to hosting you again, to make you think otherwise.

Thanks and regards.
Samiya Shakir
samiya.shakir@kahospitality.com

visies - Burrp User

visies

1 Reviews

January 31,2013

2.0

good food but lousy experience

came here to celebrate a good day. but the experience soon turned into a bad one with all the confusion. be warned.
no take aways
what they say is not what you might understand
the place is inflexible.

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March 15, 2013response from management at Hakkasan_Mumbai:

Dear Guest,

Our apologies, we are glad you had a good meal experience and apologies if the service wasn't up to the Hakkasan standards. We have made note and look forward to serving you again.

Regards,
Samiya Shakir
samiya.shakir@kahospitality.com

Dips1904 - Burrp User

Dips1904

1 Reviews

January 02,2013

4.0

Food

Service

Ambiance

Price

Excellent Chinese food

I live in the UK and visited the restaurant for lunch on 1st January with relations and we all thoroughly enjoyed the excellent food especially the vegetarian chicken. However on checking the bill today noticed that we had been charged Rupees 600 per pot for Chinese tea and this was more expensive than imported beer or sweet corn soup!!!
In the UK we are only charged for the first pot and it costs £3 i.e only Rupees 250 and it is refilled free of charge!!!!!

It is good value for money and patron should avoid ordering tea Nd drink water or beer!!!

Dipak Rao

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March 15, 2013response from management at Hakkasan_Mumbai:

Dear Dipak,

Thank you so much for your feedback, our tea is exported from Taiwan and China and much of it even comes from London. We are sorry to hear if you had a bad experience with the same, but will make sure we make it up to you the next time around.

Regards,
Samiya Shakir
samiya.shakir@kahospitality.com

3.5

Food

Service

Ambiance

Price

pricey but authentic

very expensive place..ok for celebrations only ..unless you have deep pockets. ask to be seated in the main dining area which is cavernous and beautiful.. and not the one on the other side which doesnt have a similar vibe..
the emperors sea food option on the chefs recommended menu is lovely and lets the ingredients shine through..
the portions are very small for all courses..many of us will not like the place much bcos it goes very light on spices and may not suit all palates..i liked it a lot..but then again i hate spicy food..would like to try their peking duck with foie gras when i win the lottery..
expect to pay over 5k for a meal for two w.o. alcohol.

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December 14, 2012response from management at Hakkasan_Mumbai:

Dear Guest,

Thank you for your feedback about your experience at Hakkasan Mumbai.

At the very outset please accept our sincere apologies for the inconvenience caused to you during your meal at Hakkasan.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for better services to our guest

Our team looks forward to welcoming you again at Hakkasan Mumbai

Thanks and Regards
Sandhya Johari
M: 98333 61904

foodiedoc - Burrp User

foodiedoc

3 Reviews

September 27,2012

3.8

Food

Service

Ambiance

Price

Awesome place and food

Diner at Hakkasan was a great experience, from the vallet parking guy who crossed over to the other side of the road to take our car to the well informed waiters and the excellent food, it was just awesome.
We had the Chicken Sha Mui and Chicken Xing Xiang for starters along with Sweet corn chicken soup and he hot and sour chicken soup. The soups were amazing and were unlike any other similarly named soups which we have had in so many other places. In the main course we had the Red Snapper and Chicken Claypot which were again very good. We relished the desserts (Mango Truffle and blueberry sorbet) .
The restaurant is slightly expensive but not when you compare it with the rates at restaurants in any of the five star hotels in Mumbai.
The ambiance is great, but the only downer is the volume of the music which is a bit loud. Ovarall a great place for food lovers.

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December 14, 2012response from management at Hakkasan_Mumbai:

Dear Guest,

Thank you very much for your feedback about your experience at Hakkasan Mumbai.

I am happy to note that you had a pleasant meal with us and the services extended by my team were to your satisfaction.

We are glad that we could make your experience memorable. Thank you once again for having dined with us and we look forward to the opportunity of welcoming you back to Hakkasan Mumbai.

Thanks and Regards
Sandhya Johari
M: 98333 61904

karksons - Burrp User

karksons

1 Reviews

September 24,2012

4.0

Food

Service

Ambiance

Price

A memorable culinary experience !

We visited Hakkasan on 18th april on our anniversary, and I must say that the memory still remains fresh on my taste buds ! The overall experience was nice , from the first phone call for reservation and till we left .

Knowing that Hakkasan was a michelin star restaurant , we were looking forward to having a gourmet food experience and I am happy to share that it indeed was great. One thing you should keep in mind while going to this restaurant is to trust the staff in terms of getting the best out of the menu which is apt for the no of people dining.

The cocktails were delightful and the friendly bar tender was genius enough to come up with a dark rum mojhito for someone like me who doesnt like white spirits !

we had deep fried soft shell crab , braised pork belly and edamame white truffle mushrooms ! all of which were fantatstic & heavenly to taste and quite filling !

A bit of down side was the ambience and the lighting .. i feel it was a bit too noisy and dim lighted for a fine dining restaurant !

But overall a very good experience ! Should definitely give it a try !

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December 14, 2012response from management at Hakkasan_Mumbai:

Dear Guest,

Thank you very much for your feedback about your experience at Hakkasan Mumbai.

I am happy to note that you had a pleasant meal with us and the services extended by my team were to your satisfaction.

We are glad that we could make your experience memorable. Thank you once again for having dined with us and we look forward to the opportunity of welcoming you back to Hakkasan Mumbai.

Thanks and Regards
Sandhya Johari
M: 98333 61904

Not worth the hype!

Did not find the ambience and the food worth the hype. I would definitely prefer Yauatcha to this. Good service but found the music too loud and the ambience too dark to have a conversation.

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December 14, 2012response from management at Hakkasan_Mumbai:

Dear Guest,

Thank you for your feedback about your experience at Hakkasan Mumbai.


It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for better services to our guest.

We look forward to welcoming you again at Hakkasan Mumbai

Thanks and Regards
Sandhya Johari
M: 98333 61904

5.0

Super food

Visited the place for our 5th wedding anniversary and we were really pleased by the food and service. Had the duck rolls and prawns for starters along with their signature "hakkatinis" (they really hit you!), followed by the pork belly (absolutely yum) and venison with rice. Everything we ate was great and the service was execellant. However it is an expensive place...for special occasions:)

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June 19, 2012response from management at Hakkasan_Mumbai:

Dear Guest,

Thank you very much for your review about your experience at Hakkasan Mumbai.

I am happy to note that you had a pleasant meal with us and the services extended by my team were to your satisfaction.

We are glad that we could make your experience memorable. Thank you once again for having dined with us and we look forward to the opportunity of welcoming you again at Hakkasan Mumbai

Thanks and Regards
Sandhya Johari
M: 98333 61904

Saumil Shah - Burrp User

Saumil Shah

7 Reviews

February 15,2012

2.0

Service and Care of customers should be better

The menu is a little pricey but the food at Hakkasan is almost worth the money. However the service and overall experience is surely not. Be wary and careful with your money...

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December 14, 2012response from management at Hakkasan_Mumbai:

Dear Guest,

Thank you for your feedback about your experience at Hakkasan Mumbai.


It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for better services to our guest.

We look forward to welcoming you again at Hakkasan Mumbai

Thanks and Regards
Sandhya Johari
M: 98333 61904

foody111 - Burrp User

foody111

1 Reviews

February 01,2012

3.5

Food

Service

Ambiance

Price

Staff don't know what they're doing

Excellent food.... Excellent ambiance ..... I have only one complain about this place.
When I made the reservation, I was told that children weren't allowed. However, I was given a table right across a couple of kids. When I brought this to the notice of the attendant, he said that children were allowed if they entered before a particular time.
Not really satisfied, I brought this to the notice of the manager, and I was then told that children were allowed in the section of the restaurant that I was seated in.
When I wrote in, to the customer service, they had no answer.
I mean..... do we look like jokers to you ? We pay good money for good service, and not to be taken for a ride. For the record, it was my sisters anniversary.
You guys have to get your act together!

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February 2, 2012response from management at Hakkasan_Mumbai:

Good Evening,
Hakkasan values all comments made by our guests and we appreciate you taking time and bringing it to our notice. Presenting Hakkasan as a quintessence of culinary excellence offering premium service and an extraordinary dining experience has always been our endeavor. Furthermore, I would like to share Hakkasan’s global child policy which states that children of 8 years and above are allowed in the first seating i.e. 8 pm and teenagers are allowed in the second seating i.e. 10 pm onwards. We have taken your feedback into accou

2.0

Not going back anytime soon

Something has gone wrong in Hakkasan's mixing of international experience with indian sensibilities. In India - we don't drink 'tap water' and we like to pack our leftovers because we do not believe in wastage.
Loud techno music and pushy waiters made me hurry through my meal so I have little recollection of the food although it may have actually been good had i been able to taste it peacefully.

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January 17, 2012response from management at Hakkasan_Mumbai:

Good Evening,
Hakkasan values all comments made by our guests. We encourage honest feedback and appreciate you taking time and bringing it to our notice. Presenting Hakkasan as a quintessence of culinary excellence offering premium service and an extraordinary dining experience has always been our endeavor. Furthermore, we would like to share Hakkasan’s global policy with you of not allowing guests to walk out with the excess food, this is to ensure that the food does not harm anybody as there are different temperatures in which it is cook

nikkik - Burrp User

nikkik

45 Reviews

January 11,2012

1.0

No management reply to negative reviews...

Thats just shameful....
I see that you are happy to receive compliments and have personally acknowledged them with great pride. Lets see what u have to say to the negative reviews posted here.
Compared to The Hakkasan in London you guys dont deserve the franchise and seriously need some lessons in marketing...
No doubt you will do well in Mumbai inspite of the many many flaws because a lot of people here dont know good food if it hit them in the face.. service levels are dismal as well...very unfortunate for me as I was really looking forward to some awesome dining experiences...

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January 12, 2012response from management at Hakkasan_Mumbai:

Good Evening,
Hakkasan in Mumbai has tremendous value and respect for their patrons. We treat feedback of all nature with the anticipation of understanding and appreciating the words, both positive and negative. Our ambition is to provide a true Hakkasan experience which is world renowned and globally recognized within Mumbai as well. We strive to amalgamate the international experience with an Indian sensibility within the dining experience, as our endeavor is patron satisfaction at its best. We have taken your words into account and shall

jdogzilla - Burrp User

jdogzilla

25 Reviews

December 15,2011

4.0

Food

Service

Ambiance

Price

Great ambiance, great food ... even for veggies

Had a great dining experience here tonight. Food was very good ... reminded me of some high-end pan-Asian restaurants I've dined at in the US. Ambiance was nice, though it can tend to get really loud. Good variety for vegetarians too, and the staff and service was excellent. Expensive but worth every bit on a special occasion!

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January 2, 2012response from management at Hakkasan_Mumbai:

Dear Loyal Patron, Thank you so much for taking the time to share your experience, we at Hakkasan highly appreciate your feedback. Hakkasan always aims to provide each and every individual with the true Hakkasan experience. We look forward to having you join us again soon.

3.8

Food

Service

Ambiance

Price

Good but expensive experience

Great classy experience... lovely tofu starters, vegetarian chicken and delightful chocolate mousse to end with. Very expensive but will come back and this time will avoid the "hakka" - the house cocktail - which was tasting too similar to a pina colada for my liking.

However what takes away from the experience was about 28% of my food cost was in the form of taxes, vat, surcharges and this accursed 10% svc charge that all restaurants employ!! What nonsense!!

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January 2, 2012response from management at Hakkasan_Mumbai:

Dear Loyal Patron, Thank you so much for taking the time to share your experience, we at Hakkasan highly appreciate your feedback. Hakkasan always aims to provide each and every individual with the true Hakkasan experience. We look forward to having you join us again soon.

vishisingh - Burrp User

vishisingh

2 Reviews

November 26,2011

4.0

Food

Service

Ambiance

Price

Another awesome experience...keeps getting better!

I usually don’t do this, but our experience at Hakkasan a few days ago has truly inspired me to write this review...

It started with Meena at reservations, who, with her wonderfully warm personality and friendly demeanor, made the simple act of reserving a table a real pleasure. She was not only efficient and eloquent, she even remembered us from her days at The Oberoi - right down to the names of our two dogs!

Then, at the restaurant itself, we were so thoroughly pampered by Conroy Saldanha and Sharan Shetty (coincidentally, both ex-Oberoi people!) and their team (including Rajesh and Imran), that we just didn’t feel like leaving.

Now, to the food itself…because we have already tried a lot of the items on our past visits to the restaurant, we wanted to be adventurous and explore new dishes. So, we decided to order the Salt & Pepper Squid and Crispy Duck Rolls as our starters. They were both delightfully delicious, providing the perfect start to what was soon to become one of our most memorable meals.

At Rajesh’s recommendation, my wife ordered one of Yauatcha’s signature Oolong teas, called Classical Beauty. I am not one who enjoys the overtly fragrant decoction served under the generic name of “Chinese tea” in most oriental restaurants in India, but one whiff of the superbly delicate aroma from my wife's cup made me quickly ask for another one of my own. What a beautiful tea – subtle, elegant, smooth…I could go on and on. It may sound strange, but for me, this was the highlight of the meal.

For the main course, we ordered the Braised Pork Belly and New Zealand Venison, along with Gai-lan stir-fried with Garlic and Chicken and Salted Fish Fried Rice. Each of these were absolutely brilliant – the pork belly has got to be my wife's favourite dish on the planet, with the lotus root and mandarin orange slices adding that something extra to an already great preparation. We were trying the venison for the first time, and it did not disappoint – moist, gently cooked till tender, served on a bed of sautéed onions and some crisp and crunchy mystery ingredient. The rice was amazingly flavourful and the gai-lan was done to perfection, with a flavor and texture that felt like a genetically modified blend of asparagus, water chestnuts and bok-choy!

By the way, as a testament to the delicacy of the meal and my appreciation of it, this was probably the first time in my life that I had a complete Chinese meal without touching a knife, fork or spoon, even for the rice – the chopsticks felt so natural and in-tune with the food that I just did not think it would do justice to the dishes to make use of any other implement to consume them!

And then, just as we were getting ready to pay and leave, we were presented with a delightful array of desserts – Pandan Souffle with Coconut sorbet, Fig and Goat Cheese ice cream, White Chocolate and Citrus ice cream and Blackberry ice cream along with a Passion Fruit sorbet with White Chocolate Mousse! Though I have made a concerted effort over the last few months to stay away from desserts, with such a lovely presentation and varied flavours on offer, neither of us could resist and we did full justice to both the dishes.

So it came to pass that we finally finished what was to be just a regular Sunday lunch but which, thanks to Hakkasan's magical touch, became an experience that my wife and I will cherish for a long time...

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January 2, 2012response from management at Hakkasan_Mumbai:

Dear Loyal Patron, Thank you so much for taking the time to share your experience, we at Hakkasan highly appreciate your feedback. Hakkasan always aims to provide each and every individual with the true Hakkasan experience. We look forward to having you join us again soon.

cayman1208 - Burrp User

cayman1208

1 Reviews

November 03,2011

1.0

unprofessional

My friends and myself were having lunch at your esteemed restaurant and was really enjoying the ambience and great feel that it offers.The lunch was going great and we were all praises for Hakkasan till the time one of your staff who appeared to be from the managerial cadre (male) wearing a suit with a pink tie walked past us and remarked to his colleague ( female) in and absolute rude and disgusting manner "AND THESE OLD LADIES HERE", this made us loose face and all the interest in our lunch, i am guessing he has spent a lot of time outside this country as he seemed to have a very strong European accent .

I have travelled the globe and needless to say having lunches and dinning in the most exquisite restaurants has been a part and parcel of my life,and this fervour got me to HAKKASAN but the insulting attitude displayed by your manager has put me on the back foot and i will never recommend any sane and respectful person to visit your restaurant and so will my friends.

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November 8, 2011response from management at Hakkasan_Mumbai:

Hakkasan values all comments made by our guests. We highly appreciate guest feedback and Hakkasan priority shall always be exceeding our guests' expectations. Hakkasan aims and strives to provide each and every individual with the true Hakkasan experience, an experience comprised of fine dining, excellence in service and ambiance. Above all, the primary inherent trait of Hakkasan is respect for everyone. We are currently looking into the matter.
We appreciate you taking time and bringing it to our notice, We would appreciate if you could sh

amesmi1 - Burrp User

amesmi1

1 Reviews

September 29,2011

4.0

Fantastic

Hakkasan.... it takes me down memory lane of London.....well and i was absolutely excited to know that its opening up in bombay.....and finally i visited....what can i say...the interiors were exquisite....the staff were well dressed and the service was excellanto....they were there only when required and gave us our space....and i just dont have to say anything about Hakkasan food...the name says it all....had a great time and looking forward for many more to come.......

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January 2, 2012response from management at Hakkasan_Mumbai:

Dear Loyal Patron, Thank you so much for taking the time to share your experience, we at Hakkasan highly appreciate your feedback. Hakkasan always aims to provide each and every individual with the true Hakkasan experience. We look forward to having you join us again soon.

MPuri - Burrp User

MPuri

1 Reviews

September 24,2011

1.0

Host & Service at its WORST

Having dined at Hakkasan-London, I assumed that the Food & Service standards would be on par at international locations. However, on dining at Hakkasan-Mumbai last night, it is clearly apparent that the assumption made was totally incorrect. Kindly dine at Hakkasan at the expense of being totally let-down. Let me walk you through the reasoning:

Having made a reservation for four people on Friday, September 23, 2011 at 20:30 hrs, my wife and I were running late by 25 minutes and we therefore informed the Phone Receptionist Sharon that she inform the Restaurant Hosts to warmly welcome our guests and to also offer them a drink. In order to ensure that this happened, I personally called Sharon twice. Unfortunately, the jams in Mumbai no longer allow a person to make a good judgement on commuting-time.

Upon entering the restaurant, I was extremely surprised to hear from one of my guests that instead of being warmly greeted, he was told by VIYA (the maitre d') that they needed to leave the assigned seats by 22:00 p.m.!

Clearly, on being totally upset, I walked up to Viya and inquired the reasoning for passing a 'time-bound' seating statement to my guest. She seemed to have no remorse and stated that I assumed that the guests were indeed the 'hosts.' Well, so much for good 'hosting standards'. It is the most 'absurd' way to welcome guests.

As we go through the rest of the story - it only gets worse.

Upon being seated on the table, one my guests who had ordered his drink earlier, was served it.

I placed my drink order with our steward, Russel. At that point in time, my wife and our second guest walked over to see the other side of the restaurant. Therefore, I told the steward to take their drink order and to bring all the three drinks together.

Upon returning to their seats, my wife and second guest placed their drinks order.

A few minutes later the steward walked to our table with two drinks and with my drink missing. I assumed that he would bring it and therefore did not raise a concern.

Having not returned to our table for almost 12-15 minutes and with no sign of my drink reaching the table, I was now quite embarrassed and therefore got up to 'search' for our steward - Russel. There was no sign of Russel for 5 minutes and therefore Conrad (hope the spelling is correct), the Restaurant Manager intervened and said that he would personally ensure that the drink reaches the table.

Well, it took a few minutes to receive my drink - but, it was NOT the one that I had ordered! I ignored the issue because my guests and my wife had been waiting for 30 minutes in order to collectively toast to what was to be a 'delightful evening.'

A little later, upon finishing our appetizers and ordering our soups, we instructed Russel to ensure that one of the soups was to contain 'no spices' and it was to be served to me; with all the other soups to be served as 'spicy.' I specifically told Russel that I suffer from an allergy on consuming 'red chillies.'

Upon receiving the soups on our table, there was a mis-match of placement and one of my guests received the 'non-spicy' soup and I received the 'spicy one.' Again Russel was not seen anywhere around. It took the restaurant 10-15 minutes to bring the new soup. And there war no remorse at all.

Then later, upon ordering the main course and receiving the dishes, we realized that one main course dish was missing. We also realized that Russel had brought just one rice dish on the table, which was seafood rice; whereas two people on the table were strict vegetarians! How does that make a host feel - can only be imagined. In fact, on three earlier occasions, we had noted with Russel the number of the vegetarian, fishi-tarian and non-vegetarian people on the table.

In closing, I'd like to highlight that there was not a single round of apology from Viya or from Conrad. What is most concerning or just absurd is that from 22:00 hrs, there was seating very much available. There were tables empty and therefore it is unacceptable to be subject to 'artificially-inflated' statements on time-bound seating.

I am going to write a detailed note to the Alan Yau on the absolute 'falling-brand value,' with Hakkasan-Mumbai. I bet you this restaurant will fold operations with such 'unhearty-service.'

Munnish Puri
Mumbai

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January 17, 2012response from management at Hakkasan_Mumbai:

Good Evening Mr. Puri,

We encourage honest feedback and appreciate you taking time and bringing this to our notice. We have taken your words into account and shall definitely address the issues raised so as to avoid any such occurrence in the future. Hope to see you soon at the restaurant and offer you the true Hakkasan experience this time!

Thank You

Sal  - Burrp User

Sal

224 Reviews

September 22,2011

2.8

Food

Service

Ambiance

Price

Substandard Service !!

The day I heard Hakkasan has opened in Mumbai I couldn't wait to visit. From the moment you enter the building till the restaurant the entire path is aglow in dim blue. Smartly dressed staff guided us to an area with high ceilings with light effects that make you feel you are underwater. Kudos to the architect for the first impression is truly spectacular. We were seated in one of the booths which afforded us enough privacy to converse and not be overheard. Little did we know it would go all downhill from there.

Food: Given it's reputation I was really excited to eat here. We had the hot and sour soup, vegetable dumpling, edamame truffle dumplings, aubergine and tofu in black bean sauce, some stir-fry vegetables (don't remember exactly) with hand rolled noodles and pot rice. The vegetable dumplings were good especially the sauce they were served with. The Edamame dumplings were like a bit of boiled mush in a dumpling. Was not impressed with rest of the food at all. It's like something I would eat in a regular Chinese restaurant while paying double the prices. Not much in terms of presentation either.

The only redeeming feature was the chocolat fondant with raspberry ice cream. The sweetness of chocolate and tartness of raspberry was divine. I can still taste it. The hazelnut tower with lychee sorbet just didn't cut it.

Service: The Michelin star experience was not transmuted to the Mumbai outpost. Small eateries in Mumbai have far better service. We had opted for a set menu which consisted of a soup, dumplings, main course and dessert.

The soup was served with the dumplings resulting in them standing there and getting cold. We specifically requested that the main course be served after we finished our drinks but again they brought it out instantly again resulting in it getting cold and cluttering the table. Same story repeated for the desserts which we then asked them to take back and bring later since the ice cream and sorbet would melt. There were no coasters for drinks so there were pools of water on the table around our cocktail glasses. We weren't asked if we wanted regular or bottled water. We paid as much for water as a drink.

We just felt we were being rushed out. I can understand that if there is a second seating or if people are waiting but more than half the place was empty so it didn't make any sense. The staff was just standing in one corner chit chatting and there was no one around when we wanted something. The worst thing is these are rookie mistakes which a restaurant of this caliber has no right to make. Spoke to the manager post the meal but he didn't seem too conducive to trying to understand the problem.

Damages: Since it was part of Restaurant Week we spent around Rs 2000 per person with a drink.

I would only go back for desserts and drinks to enjoy the ambience or if there's someone I want to impress.

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December 18, 2013response from management at Hakkasan:

Dear Saloni,

We encourage honest feedback and appreciate you taking time and bringing this to our notice. We have taken your words into account and shall definitely address the issues raised so as to avoid any such occurrence in the future. Hope to see you soon at the restaurant and offer you the true Hakkasan experience this time!

Thank You!
Warm Regards,
Team Hakkasan

5.0

WoW !!!

This is some mind blowing food. A true delight. Loved the place and the atmosphere. Way to go!!!

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January 2, 2012response from management at Hakkasan_Mumbai:

Dear Loyal Patron, Thank you so much for taking the time to share your experience, we at Hakkasan highly appreciate your feedback. Hakkasan always aims to provide each and every individual with the true Hakkasan experience. We look forward to having you join us again soon.

eat247 - Burrp User

eat247

1 Reviews

September 20,2011

3.0

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disappointed..average fare..doesent match the hype

there's been a lot of hype about the mumbai hakkasan and we finally decided to give it a shot. the ambience is mixed....one part of the restaurant is really like a generic restaurant where tables are placed very close to each other ....the other section near the bar looks chic & gives the feel of a fine dining restaurant.

we ordered all courses (sim sums, second course , soup, deserts). the vegetable dumplings and aubergine tofu were delectable. but all the other food was simply ordinary. its funny to say this but i really felt the food tasted like "indian chinese". the deserts should be really given a miss...

if the food lived upto its expectations, its reasonably priced restaurant. an veggie maincourse is around 700-900 bucks (portions are small and they add a hefty 25% tax) .

when we ordered something it was delivered to the table within minutes which unusual for a fine dine. although i dine frequently at top-end restaurants...i am not allured to revisit hakkasan.

the service was very attentive & the staff was courteous

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December 18, 2013response from management at Hakkasan:

Dear Saloni,

We encourage honest feedback and appreciate you taking time and bringing this to our notice. We have taken your words into account and shall definitely address the issues raised so as to avoid any such occurrence in the future. Hope to see you soon at the restaurant and offer you the true Hakkasan experience this time!

Thank You!
Warm Regards,
Team Hakkasan

Rahul Rohra - Burrp User

Rahul Rohra

1 Reviews

September 18,2011

1.0

Will never return.

For starters the prices of the dishes are ridiculous, a meal for two with wine at this place will set you back a fortune(15000 inr) in my case. Then there is the service, bouncers from every nightclub in town have been gathered there who really are not trained and professional enough to handle a fine dinning. The hostess are really nice and professional however there are something's just gone horribly wrong with the experience. The food itself does not have the Wow factor. For me that really annoys me, how can u charge twice the rate of a standard five star restaurant and still have nothing in your menu that makes me go..hmmmm..... I am a big fan of Sanqui at the four seasons and this place does not come close to it. We ordered everything from the lobster to the jumbo prawns, chicken and the duck wraps, nothing made me say ..I ll come back to eat this dish. Then there is the ambience that the staff prides the restaurant to have as an USP, however all I remember was not being able to hear my wife who was next to me because the open kitchen could be heard all throughout the restaurant. Why would I like to hear food being cooked, ok seeing I understand but hear food being cooked ? Then there was the table size, they have appetiser platters that are about 12 inches in width and the table is 30 inches I don't get it how can u have a luxury product and serve it it a cramped space, I understand people doing this in london or japan but Mumbai? And the last was their policy of asking you to finish your meal in a hurry as they have another seating. I should remind the promoters that we are in India where time is polychromic and have to be adjustable as we are an relationship oriented society not task. Being a hotelier this restaurant let me down in all my expectation as I am quite a big fan of the london franchise. I felt a very disappointed feeling of the the effort the promoters could have taken to adopt this successful franchise for the Indian socio cultural client but failed to look at the most basic needs, instead of copy pasting the international franchise.

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December 18, 2013response from management at Hakkasan:

Dear Guest,

We encourage honest feedback and appreciate you taking time and bringing this to our notice. We have taken your words into account and shall definitely address the issues raised so as to avoid any such occurrence in the future. Hope to see you soon at the restaurant and offer you the true Hakkasan experience this time!

Thank You!
Warm Regards,
Team Hakkasan

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true jewel in its class of Chinese cuisine!

Hakkasan, is true jewel in its class of Chinese cuisine! I concur there are great Chinese Restaurants in Mumbai and Golden Dragon is my all time favourite, but when it comes to a standalone Restaurant, Hakkasan takes the crown away! Beautiful ambience, with 3 sections, a lavish bar serving best single malts around the world, open kitchen, a private dining section with a veranda and reclinening ceiling .
Am proud Mumbai finally has an excellent place after very long time, so popular has the place become that it is reserved months in advance on weekends. What i personally like about the place was the way it is run it , proficient service personnel, elegant and royal feeling of the place, state of the art reservation system and guest management , it more like running a small 5 star luxury hotel !
Phenomenal Class apart Fine dining

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January 2, 2012response from management at Hakkasan_Mumbai:

Dear Loyal Patron, Thank you so much for taking the time to share your experience, we at Hakkasan highly appreciate your feedback. Hakkasan always aims to provide each and every individual with the true Hakkasan experience. We look forward to having you join us again soon.

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Excellent service, food, wines & ambience!

Well, it started as a surprise lunch for my "mother to be" wife. We had not planned on eating at Hakkasan but since I am always keen on trying new places, I thought of it at the last moment.

I called their listed number to be greeted by a pleasant voice on the other side. The moment I mentioned my name, they looked me up and pulled all my contact details. A very welcome change.

We arrived at their Waterfield road restaurant. The road is busy like any other shopping street in Mumbai. Add to this the fact that they do not have valet and I was in a long sedan! I circled the street twice before being helped by the supervisor to park the car in their premises. This was an exception!

We were asked about our reservations right at the bottom entrance itself. Only when confirmed were we allowed to get to the second floor. Of course this was a bit much. Trying hard to maintain exclusivity. On exiting the elevator we were yet stopped by someone who looked more like a bouncer than a doorman! That, I thought was completely over the top. Again asked if we had a reservation. We were greeted inside by two north eastern Indian hostesses (Indo-China?) and were taken to our seat.

The decor reminded me of the London restaurant but yet different. The characteristics were there sans the high ceiling. The music was different and pleasing. Something that restaurants these days do not pay attention to. The staff was well groomed and wearing stain free neat uniforms. There is a lot of use of wood for the partitions, leather for their customised upholstery and marble for their table tops. Elegant with use of orchids but never over doing it. (However, I am still to figure how Orchids are Chinese in theme)

The waitress was prompt in helping us with the food menu and yet a subtle difference was that the cocktail menu was placed on the side for us to see if and when we wanted! There was a set Dim Sum lunch menu costing approx INR 2000 per person all inclusive or then one can order a la carte. We went with the latter. There is a mandatory 10% service charge levied on all bills.

I started with an order of the Hot & Sour Veg soup. Very flavorful, use of fresh mushrooms including enoki. The soup was garnished with some chili oil and a flat parsley. The portions are enough for one and they do not allow you to share. We tried the crystal veg dim sums, the shimeji and the pan fried veg shanghai. The first and the third were having very similar fillings. The shimeji had a mushroom filling. Quite dense for the palate. I would have gone for a second round of crystal dumplings if I was not waiting to try the main course. The plating was just right and the service was extremely courteous and prompt. No sooner had we finished our dipping sauces, we were given replacements. However, I do not know if they would be able to hold on to such attentive service standards on a full week end evening!

We seemed to be quite full on these appetizers and decided to stick with one main course. The Sanpei Claypot Chicken with Veg Fried Rice.

The rice had corn, celery, mushrooms & bamboo shoots. In a fine dining restaurant it is extremely important to have all the vegetables cut to the same size, especially in a rice dish which is eaten with chopsticks. They did exactly that. The rice was cooked to perfection and held on to the stick well. They serve in a traditional Chinese way with the rice in a rice bowl and the mains in a small dish. The portions were good for two people and ordering a third main would have been a waste. Mind you, there is not doggy bagging in this chic place!

The chicken was the piece de resistance in our meal. Cooked brilliantly. Soft, flavored, succulent and yet not too heavy on the stomach. There were hints of basil and garlic. The red chilies were seeded out so as not to burn the palate and the spring onions could have been a tad bit more. The garlic was whole and was braised such that it had lent all its flavor to the dish leaving itself soft with a touch of its original pungency!

We tried to order dessert, but stayed away from it with the fear of over eating. I settled with an espresso. Well worth it! One of the few places with good coffee! The aroma, the cup and the flavor were all impeccable. A good finish to the meal.

The service started with a cold towel and ended with a hot one. Once again the staff was very warm and welcoming.

The damage was close to INR 3600 all included. According to me, if you understand and can appreciate fine gourmet Chinese, then its a steal. However if you are looking for Manchurian and Chilly Paneer, then call upon Mr. Nelson Wong next door!

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January 2, 2012response from management at Hakkasan_Mumbai:

Dear Loyal Patron,
Thank you so much for taking the time to share your experience, we at Hakkasan highly appreciate your feedback. Hakkasan always aims to provide each and every individual with the true Hakkasan experience. We look forward to having you join us again soon.

1.0

Y cant they get it right???

Went last nite to this Michelin star holder chain based in London.
So many negatives , dont know where to start.
1. Made a reservation on tuesday but they dint have it on the night.
2. Seated my friend who arrived before me , told him table " we can seat u till 10 oclock" that is just absurd.not that the restaurant was full , and wat wud they do, make us leave in between our meal.
3. Music tooooooo loud , when asked to lower it one of the dumb chinese waitresses said we cant do that. Its a dinner place not a club, it was 9 oclock , not clubbing hour.
4. Gave my friend a cramped in between groups table, when asked to move , again the chinese twit says we cant as all tables are reserved. Dude for the prices u r charging, i shud be able to sit wherever I want. and have a pleasant experience.
5. Location and access is terrible for a fine dine restaurant with exhorbitant prices..
Dont mind paying if the experience is superlative but this was just not acceptable.
6. The cocktail was loaded with seeds, when i got a few i my mouth i complained , the chinese twit says we put them there on purpose. Thats just ridiculous.
7. Finally spoke to a manager and got all the issues cleared up but not to my satisfaction, The night started badly , there was no redemption. The food was just ok, Kung Pao chciken was undercooked and cashews in it were not toasted or glazed.
8. Dimsum was ok. Sauces with it were good. Duck crispy roll was outstanding but one great starter does not an evening make.
9. Some of the main courses looked unappetising so skipped it and went to age old favorite Olive who still gets it right after 10 years in the business.

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December 18, 2013response from management at Hakkasan:

Dear Guest,

We encourage honest feedback and appreciate you taking time and bringing this to our notice. We have taken your words into account and shall definitely address the issues raised so as to avoid any such occurrence in the future. Hope to see you soon at the restaurant and offer you the true Hakkasan experience this time!

Thank You!
Warm Regards,
Team Hakkasan

December 18, 2013response from management at nikkik:

I posted the review on 22 july 2011. Thanks for the acknowledgment in dec 2013.

Very imaginative food; service needs improvement

Definitely try the vegetarian steam and fried dim sums and the lotus root appetizer as well. You can order a platter. Delicious mocktails .... try the one with several berries. This place however does not do much food without MSG so its not good for pregnant ladies.

Since it has just opened, the style is all there but the service and knowledge needs considerable improvement. I'm sure they will get there as it is part of a UK group where the food and service are both extremely professional.

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January 2, 2012response from management at Hakkasan_Mumbai:

Dear Loyal Patron,
Thank you so much for taking the time to share your experience, we at Hakkasan highly appreciate your feedback. Hakkasan always aims to provide each and every individual with the true Hakkasan experience. We look forward to having you join us again soon.

4.0

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Divided

We were a large group of food enthusiasts that tried this place on it's first day of opening. The service, decor and ambience were all great. Although they were trying to be helpful they weren't able to figure out how to best seat a group of 12 without putting too much distance between the tables so we spent some time on that.
The seafood and the meat dishes were spectacular as were the cocktails but the vegetarian fare left a lot to be desired.
Overall a great place if you're out to impress your guests. I think this is one of the most expensive restaurants in Mumbai though....

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January 2, 2012response from management at Hakkasan_Mumbai:

Dear Loyal Patron,
Thank you so much for taking the time to share your experience, we at Hakkasan highly appreciate your feedback. Hakkasan always aims to provide each and every individual with the true Hakkasan experience. We look forward to having you join us again soon.

3.0

Great Place

Visited Hakkasan on Monday .Great food ,Great ambience , Great Staff. Must visit atleast once . The curry leaves in chinese was a little ?????. Quite expensive we must say. But worth a visit atleast once.

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December 18, 2013response from management at Hakkasan:

Dear Guest,

Thank you so much for your review. It gives us an immense sense of gratitude when our customers understand and appreciate what we are really about. We look forward to serve you again!

Warm Regards,
Team Hakkasan