Thank you for the review.Could you please share your contact details at firstname.lastname@example.org so that we can get in touch with you to know more about your experience? Hope to see you back soon.
Extremely sorry for the experience you had at Mainland China.
Please give us a chance to redeem ourselves. Could you please share your contact details with me at email@example.com so that we can call you and know about what transpired?
Kindly consider as your feedback is very important to us.