I went to Nom Nom around 7.30 pm for Soup and Starters. The previous time I had loved their Tom-yum soup so went back to especially have that. The previous two times, I did feel that the rest of the food was of average quality and the waiters were poorly trained. There is no good managerial control either.
But what happened yesterday, left me disgusted!
I ordered for thier mushroom starters wherein 5 different kind of exotic mushroom are served in chilli garlic sauce. While it was cooked ok. What left me feeling cheated was that they used only the flat shitake mushrooms fromt eh variety stated in menu, and some regular button mushrooms along with the highly disgusting fungi mushroom - they almost feel like an insect inside one's mouth on chewing.
When we complained about not being served whats on menu, the waiter asked if there was an allergic reaction to the fungi mushroom. and Indeed there was!! (instant cuts inside the mouth).. how can NOM NOM serve something which is firstly, not on the menu; and then without checking if one is allergic, when they have previously known that people are bound to get allergic reactions to a particular mushrooms.
when we insisted on meeting the manager, and waited for over 30 mins - the managers was not around. The rest of the staff was arrogant, and the least they coudl do was offer a waiver in the bill. They didnt even do that!
Over all, it was an horrendous and atrocious experience of being treated with both insensitivity and lack of service.
Highly disappointed NOM NOM.