17 Reviews / 17 Ratings
No good food, no upto mark service
So i ordered Chicken Italiana & Chicken Tikka, where there was hardly any tikks on my pizza. Chicken Italiana , again , i couldnt find chicken , like it was a veg pizza. Cream of Chicken Soup tasted weird than my prev visit and it was very watery as well. I informed the manager, he was clueless. My bill was approx 1100. Was not worth
I would like to start with the awesome service by our server Dilip, we ordered for a meal for six combo which had 3 entrees, 6 drinks and 6 pizzas. They served us our drinks first we chose the fresh lime soda which refreshing. then they started with the entrees which consisted of onion rings, tortillas and garlic bread all of them were good. Dilip informed us that the pizzas would take a little more time and which is why he served us a complimentary onion rings. which was followed with the pizzas (all thin crust and delicious) we were really happy with the food, service and not to forget the complimentary entree.. it totally deserved a ' Ting"
Served NON VEG When Ordered for VEG F@#$
It is a shameful and unprofessional incident that took place with us at Pizza Hut, Greenville Apartments, Swami Samarth Nagar, Lokhandwala (Andheri), Andheri West, Mumbai. Just to brief about the whole incident we reached this place at around 9:30 and there was a huge waiting. We were informed that the estimated waiting time was 45mins. Post multiple follows up we got a table after 1 hours 15 mins. Then we placed a order King Size Meal for 6 People, It consisted for 1 Veggie Supreme, 1 Tandoori Paneer upgrade to Crown Pizza and 1 Chicken Chicken Crunch, Garlice Bread and Ice Tea and Fresh Lime Sodas. We were served with our order after 25-30 mins. Later while having the Tandoori Paneer pizza a friend of mine felt something fishy and he smelled the pizza and he realized that it is not veg it has Non-Veg toping on it. It was really a moment of shock for us. We called the Store Manager and checked checked with him he confirmed that it was non veg. Also the table waiter confirmed that we had palaced a veg order and it was a human error and by mistake he served non-veg. The Store manager and the waiter apologized and told they will compensate with a complimentary desert for all of us. We were like surprised that how can there be such a big error. The whole point is that the people who had pizzas 2 were following Shravan (Fast observed before Ganesh Chaturthi and one was pure veg. Now they feel that they did a big unholy thing in this month. Later after a long argument we were handed a bill of around Rs. 1056/- post offering 50% discount after such a big mistake. Really disappointed and unsatisfied. This was a last visit to any Pizza Hut branch for sure and will also recommend all to kindly avoid going to these placed specially when you are fasting or you are a Pure Veg.
The Best Pizzas
Some people enjoy dominoes more while some prefer Pizza Hut. I prefer the latter. Since the outlets in Bandra and Juhu have closed down, I look for a chance to head on to lokhandwala just to have pizzas. I have Never had a bad experience, whether it has been service, food, ambience or price; no complaints whatsoever. Since they have come up with the meals which are for around 200 per head when you make modification to the meal and including taxes, this place is an absolute steal. My only complaint is that they discontinued my favourite pizza: Ultimate Adventure which had veggie toppings along with garlic sauce and mayonnaise.
A place gone to the dogs.
Initially when this pizza hut was revamped, it was excellent service a food quality. But now in the last few months the quality has deteriorated so badly that I have completely stopped ordering. I have actually had salty pizzas delivered to my place. The taste aint that good and the pizzas and other products are unnecessarily overpriced. At this rate i will not be surprised if the lokhandwala branch shuts down
Worst Pizza Hut!
This is definitely the worst pizza hut ever.
I have had more than one bad experience over here.
They organize parties for kids upstairs which makes the place very noisy.
Once, I was even charged double for the amount of actual bill.
Checking that bill saved me alot of money.
I wonder how can they go wrong with the entire bill so much that they charge you double.
Even the seating of this place is not good. The chairs are too uncomfortable
Cheese sandwich is tastier than your PIZZA!
After very long time on Sunday I went with my family and it was a bad experience.
Firstly, very uncomfortable seating, the table and sofa are so close that when you try sitting you would have to squeeze yourself. It becomes difficult to relax your food.
Had to wait so someone can take our order.
We ordered :
Jamaican Jerk Spiced Chicken skewers
Chicken Bonanza Lasagna
Chic n corn, cheesy bites pizza
As it always has been they start with drinks and other appetizers,later the pizza is served.
Even water was not served.
after a very long period of waiting the pizza was served,which wasn't hot.
The cheesy bites should have had cheese oozingout of them, which wasn't the case with them.
The chicken skewers were good in taste but smelled weird.
The Chicken Bonanza Lasagna disappointed me greatly, was sour with no other taste. I don't know if that's how its suppose to taste as this was the 1st time I was tasting a Lasagna.
The oregano and chili flakes tasted weird too.
My 1 star is only for the Masala Lemonade.
Pizza Hut should take feedback from customers and improve the quality of food and service.
Pizza Hut has been my favorite pizza place, but past experiences, makes me feel a cheese sandwich is more tasty than a pizza, because it has loads of cheese and importantly its tasty and has value for money!
Shut this outlet
Pizza Hut always reminds me of a lively place with awesome meals and walking out with a smile after ringing the bell. However, this outlet is disappointing!
FOOD: The pizzas tasted nothing like it used to. One was extremely oily and the other was yet to be baked properly. Half the things on the menu were not available. Something as basic as pasta in white sauce wasn't available!!! No hot beverages were available. 70% of the desserts weren't available.
SERVICE: Slow!!! Dead Slow!!! Pizza outlets are known to serve pizza's hot and quick. They were tad slow with the service. It took hours for the starters, drinks and pizzas to arrive. I reckon they were understaffed. The staff wasn't even as friendly and knowledgeable as they used to be. We had specifically asked our cold drinks to be served without ice - but they were. On complaining - he said he'll change - but came back with the same one after removing the ice. Even patrons at other tables had a word or two with the waiters to complain about.
AMBIANCE: Terrible. It did not look like a Pizza Hut outlet - an international brand. It was dull and extremely boring. The staircase was sticky - some waiter probably spilled some cola on it.
I am not going to Pizza Hut Lokhandwala again. Not even ordering from them at home. Chao. Your days are numbered buddy!
Hope the Head Office of Yum! does something to bail them out.
Service? What service?
Having shifted recently to Lokhandwala from Powai, I was checking out hangout places for nice food along with my girlfriend. I had received this voucher on my Visa Platinum card which gave me one Tuscani pizza free. So I had an additional incentive to try out the local Pizza hut.
I have had pizzas at the Hiranandani Pizza hut and the Chakala Pizza hut. I was expecting this one to be atleast as good.
No luck there.
I asked the waiter about which Tuscani pizza to go with - and he suggested one. I ordered that and another one for my girlfriend. The pizzas took ages to arrive - the pizzas were served cold. Anyone who has had a thin crispy crust pizza knows that it is near impossible to eat it cold - it is too hard and tastes like wood. So we called the waiter and informed him about this. He took it back and got the same heated. When he returned several mins later with our pizzas, the pizzas were only lukewarm. We had two slices and couldn't have any more.
They had added a couple of extra drinks to our bill. When asked about, the waiter fumbled about something and went back to the system to check. He then made a manual correction and asked me to pay the remaining amount.
So not just bad service and cold pizzas but you have to deal with incorrect bills too.
WORST PIZZA, WORST SERVICE, DIRTY, ......
The Most awful Pizza I had in my whole life. FIRST OF ALL MY TABLE WAS DIRTY, WHEN WE ASKED HIM TO CLEAN IT - All he did was swipe a tissue on one corner of the table, and continued to leave the dirty plates on the table.
Then came the order, Gardenia Pizza, Garlic bread spicy supreme and potato wedges. When the garlic bread arrived, it looked like dollop of cheese in the center of each bread, made me wonder that i should have just called for some plain garlic bread The potato wedges were cold. The cheesy dip saved the dish.
Then comes my pizza, the corners were terribly burnt and so were the toppings. On enquiring, the waiter said that the tuscany range was served this way and said that the pizza was crisp and not burnt. We only ate a slice of it and left. We even asked for a feedback form which never came till we left - I suppose they are used to negative feedback and avoid giving customers forms for the same reason.
When we spoke to the manager on duty he was not even apologetic and acted rude instead. This is the first time i went to the Lokhandwala branch and i don't think i'd ever go back -THE BIGGEST MISTAKE OF MY LIFE was DINING AT PIZZA HUT -THE WORST SERVICE AND FOOD EVER. I CAME BACK HOME AND ORDERED A PIZZA FROM DOMINOES and relished the same.
This branch does not live up to other ones!
Staying 5 mins away from Inorbit Malad, I rarely dine at any other branch of Pizza Hut.
But being in Lokhandwala around Lunch time I thought of dining here!
Considering the scale, size of the one at Inorbit, I was immediately apprehensive when I entered this one.
We ordered(we went for feast for 4 at 215 rs per person) -
1 Cheesy Garlic Bread Supreme
1 Cheese Tortilla
2 Pizzas (Veggie Lovers and Veg Exotica)
1 Mini Cheese Cake Platters
3 Fresh Lime Sodas
Total tab - around 1300. (Includes 10% service charge and 12.5 % VAT)
Soup, Salad, Tortilla and Fresh Lime was absolutely fantastic! No complains.
The main thing I noticed here was very stingy use of Cheese. Garlic Bread had very little compared to what I get in other branches. Pizza specially had very little cheese! Not good at all!
Cheese cake was nice, something new at Pizza Hut, but could have been a little more softer like a Cheesecake should be!
Service was nothing great, found the waiters very dull, as if they were forced to work at Pizza Hut!
At Inorbit the service is so good, we really look forward to dining out there!
Overall I am definitely not visiting this particular outlet anytime again!
Buckle up or shut down!
Hut nahi hai
Ringo garlic has my mother swooning away. It is no longer dominos or garcia's for the past couple of months.
Other than that nothing really different. Have had a couple of service glitches, though they have been polite about it. But it is as good as another.
No choice of Salads here...:(
Its a usual pizza hut place but the reason I find it just about average is coz this one does not have a salad bar....
If you are looking at having a nice healthy salad do not look forward to this 'pizza hut' coz it offers just 2 kind of salads and when u ask them to add some stuff of your coice in the salad you get a plain 'no' for an answer....
NOT RECOMMENDED for Salads... Pizzas are fine!