0 Reviews / 0 Ratings
Poor selection :(
I stopped over at the Trident with my husband after dropping someone off at the airport, we were looking for a quick byte. The coffee shop has just wrapped up its buffet. we waited a long time for our menu. The menu was then only handed to the gentleman and I was left twiddling my thumbs.
The coffee shop selection was very limited. My husband ordered a coffee but there was nothing on the menu that complimented it. The coffee was isipid and served luke warm
I ordered a pasta which turned out to be bland and dry.
I was disappointed, I had gotten my hopes up about the place.
June 15, 2011response from management at Trident:
Thank you for taking the time to share your thoughts about your experience at O22 at Trident, Bandra Kurla, Mumbai.
We are extremely concerned about your feedback with regards to your disappointment with the taste of food and the quality of service.We assure you it was a one off incident and certainly not reflective of our service standards.
My chef and I would like to invite you one again, so that we have an oppurtunity to show case our food and service at its best. Do let us know a date and time convinient to y
Food good, Service Poor
I ordered a special dessert for my boss' birthday. I discussed it with the Deli manager, and she insisted that she understood. When it got picked up, it was exactly NOT what I ordered. Although tasty, it was wrong and V-E-R-Y expensive, especially since not as ordered. I would think twice before patronizing this Deli. I won't do it again, the manager called once, told me I was mistaken and didn't call back. Really poor service for a high end restaurant.
March 18, 2010response from management at Trident:
Thank you so much for your feedback. We apologise that the recipe of the cheesecake was not up to your liking but we are glad that you found it tasty.
We look forward to seeing you at Trident, Bandra Kurla, Mumbai.